Leader Sales Guest Experience

Hand & Stone•Panama City Beach, FL

1d•$60,000 - $80,000

About The Position

Guest Experience Sales Leader This isn’t a back-office, administrative role — it’s a front-line leadership position where your success is measured by how well you and your team do two things: Delivering an outstanding customer experience Meeting and exceeding sales and membership goals Hand & Stone Massage and Facial Spa is seeking a Guest Experience Sales Leader who can inspire, coach, and drive a team to new levels of success. If you love leading people, celebrating wins, and creating memorable experiences for customers — this role is for you! At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Requirements

2+ years of leadership experience (spa, retail, hospitality, fitness, or sales industries preferred).
A high emotional IQ motivator who thrives on coaching and team development.
Goal-oriented with a proven track record of driving results.
An excellent communicator who inspires positivity and accountability.
Someone who leads from the front desk and breakroom — not from the office.

Responsibilities

Lead daily huddles that energize and align the team.
Lead by example, walk the talk.
Build, coach, and motivate a team to crush sales and membership goals.
Keep the customer experience at the heart of everything — from check-in to check-out.
Celebrate wins, recognize talent, and grow your team’s confidence and skills.
Roll out promotions, contests, and community events that bring the spa to life.
Own the numbers — track results and turn insights into action plans that win.

Benefits

IRA w/company match 3%
Bonus based on performance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Competitive base pay + monthly and quarterly performance bonuses.
Benefits and employee perks.
Ongoing leadership development and training — shaped with your input.
A supportive, high-energy culture where wins are celebrated and your leadership makes an impact every single day.
Team outings.
Even a company cruise.
Room to grow — this role is a launchpad for ambitious leaders ready to step into broader multi-unit or regional leadership in the future as we have additional spas in our development plan.