Leader Sales Guest Experience

Hand & Stone - 15600 PCB Pwky - Panama City Beach, FL • Panama City Beach, FL

114d

About The Position

Hand & Stone Massage and Facial Spa is seeking a Guest Experience Sales Leader who can inspire, coach, and drive a team to new levels of success. This isn’t a back-office, administrative role — it’s a front-line leadership position where your success is measured by how well you and your team do two things: delivering an outstanding customer experience and meeting and exceeding sales and membership goals. If you love leading people, celebrating wins, and creating memorable experiences for customers — this role is for you!

Requirements

• 2+ years of leadership experience (spa, retail, hospitality, fitness, or sales industries preferred).
• A high emotional IQ motivator who thrives on coaching and team development.
• Goal-oriented with a proven track record of driving results.
• An excellent communicator who inspires positivity and accountability.
• Someone who leads from the front desk and breakroom — not from the office.

Responsibilities

• Lead daily huddles that energize and align the team.
• Build, coach, and motivate a team to crush sales and membership goals.
• Keep the customer experience at the heart of everything — from check-in to check-out.
• Celebrate wins, recognize talent, and grow your team’s confidence and skills.
• Roll out promotions, contests, and community events that bring the spa to life.
• Own the numbers — track results and turn insights into action plans that win.

Benefits

• IRA w/company match 3%
• Bonus based on performance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level