Leader - Operations - Airport - North East US

Avis Budget Group • Arlington, VA

117d

About The Position

As an Airport Manager, you'll oversee all activities at our airport location and ensure we're running smoothly and profitably with satisfied customers and employees alike.

Requirements

• BA/BS - Bachelor's Degree or equivalent required
• 1 + years of leadership and management experience
• Experience in car/truck rental preferred, human resources, training, customer service and general operations
• Working knowledge of P&L
• Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan
• Strong analytical and math skills
• Excellent management skills
• Very strong communication skills
• Very strong organization and administration skills
• Strong time-management and multi-tasking skills
• Strong customer service skills
• Strong problem-solving skills and results-driven orientation
• Ability to manage performance of staff to drive district results
• Working knowledge of MS Office, BART & O2
• Willingness to travel

Responsibilities

• Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
• Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
• Oversee shuttling of customers from rental counters to cars or from cars to airline terminal
• Ensure customer complaints are handled and resolved in a timely and effective manner
• Provide statistical information relating to transaction and revenue projects
• Assist management in the preparation of annual budget
• Monitor the price of gasoline charges currently being paid
• Implement HR policies

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree