Leader on Duty

Crossroads YMCA•Schererville, IN

1d•$15•Onsite

About The Position

If safety and security in a welcoming environment is your passion, we have just the position for you. We are looking for a motivated & energetic individual who is available nights and weekends. Come join our Leader on Duty team and be a part of a rewarding and transformational organization! POSITION SUMMARY: This position supports the work of the YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Designated Director, the Leader on Duty will be responsible for supervising, monitoring, and providing direction, especially in emergency and conflict situations, for the entire branch and grounds, including parking lots. This person will have strong interpersonal skills and be able to relate to all age groups to prevent, minimize and resolve issues as well as promote a safe, friendly, and fun culture within the organization. The Leader on Duty is responsible for but not limited to: customer centric values, membership growth, participant satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. As a Leader on Duty at the YMCA, you lead an environment that is inviting and serves all.

Requirements

Minimum of 3 years of customer service experience.
Previous management experience is required.
Excellent interpersonal, communication, and problem-solving skills.
Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
Complete New Employee Orientation, MOD Orientation Training, and CPR/AED/First Aid/Oxygen certification within 30 days of hire.

Responsibilities

Effectively communicate the mission, vision, and values of the Crossroads YMCA.
Greet and assist all members, guests, and staff in a courteous and professional manner.
Provide excellent customer service.
Ensures that daily care of members is a key priority by providing supervision, leadership, support, and direction to team members and guests.
Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and programs.
Build relationships with members; helps members connect with one another and the YMCA.
Respond to all member and community inquiries and concerns in a timely manner.
Informs supervisor/director of unusual situations or unresolved issues in a timely manner.
Applies all YMCA policies and Code of Conduct behaviors while dealing with membership services.
Diligently monitor facility for safety and service interventions; serve as first responder and follow specific emergency procedures.
Collaborate with Y Leadership and staff to ensure excellence and consistency in security and prompt service through daily care of members, program participants and volunteers.
Perform light housekeeping and maintenance as necessary.
Responsible for strict adherence to all Y policies and procedures with particular attention on safety and professional conduct.
Performs other duties as assigned.