Leader of Operational Learning & Development

Triumph Financial, Inc.•Dallas, TX

About The Position

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: We are actively seeking an accomplished professional for the position of Leader of Operational Learning and Development. In this pivotal role, you will be instrumental in managing all aspects of operational learning, overseeing a team of learning professionals, and shaping the learning culture across each line of business at Triumph. You will report directly to the SVP, Leader of Learning, Engagement, and Performance, and will be responsible for the comprehensive management of operational learning initiatives, ensuring alignment with organizational objectives and driving continuous improvement.

Requirements

Bachelor's degree in a relevant field such as Human Resources, Organizational Development, Business Administration, or a related discipline, preferred.
Proven track record with a minimum of 8 years of experience in learning and development.
Demonstrated success in a leadership role, with a minimum of 4 years of experience managing operational learning and development functions, preferably within a multi-line business setting.
In-depth knowledge of operational training dynamics, preferably within a multi-line business environment.
Demonstrated success in leading and motivating teams, with a focus on fostering innovation and collaboration.
Ability to step into a facilitator role as needed, demonstrating strong communication skills and a generalist approach.
Proven ability to align learning initiatives with broader business objectives and develop long-term strategies.
Exceptional interpersonal and communication skills, with the ability to build collaborative relationships at all organizational levels.
Proficient in data analysis to measure program effectiveness and inform decision-making.
Advanced proficiency in Microsoft Office applications (MS Word, Publisher, Outlook, PowerPoint, etc.).
Ability to plan, manage time, and multitask effectively.
Strong problem-solving skills and a proactive approach to challenges.
Ability to work well in a team and adapt to a dynamic work environment.
Demonstrated ability to maintain flexibility in a changing environment.
Must be able to travel 10%.

Nice To Haves

Certified Professional in Talent Development (CPTD) or related training certification preferred.

Responsibilities

Strategic Leadership: Spearhead the development and execution of a comprehensive operational learning strategy, directly contributing to the achievement of organizational goals. Collaborate with leadership to align learning initiatives with business strategies and ensure seamless integration into day-to-day operations.
Team Management: Lead, mentor, and inspire a team of learning professionals, fostering a high-performance culture and ensuring professional growth. Coordinate and allocate resources effectively to meet the diverse learning needs of each business line.
Customized Learning: Develop and implement tailored learning programs for each business line, addressing specific operational challenges and enhancing overall performance. Manage the end-to-end process of operational learning, from needs assessment to program design, ensuring alignment with business goals. Oversee the creation of standardized learning and development materials, ensuring consistency and relevance across diverse operational contexts.
Performance Metrics and Analytics: Establish and monitor key performance indicators to assess the impact of learning programs on operational efficiency. Utilize data analytics to derive insights, measure success, and continuously refine operational learning strategies.
Collaboration and Stakeholder Engagement: Cultivate strong relationships with business leaders, subject matter experts, and cross-functional teams to understand evolving business needs. Act as a proactive partner, ensuring that learning initiatives align with the evolving requirements of the lines of business.
Communication Leadership: Facilitate transparent and effective communication channels within the operational learning and development domain. Collaborate with cross-functional teams to disseminate information, ensuring organizational alignment.
Facilitation: As needed, actively engage in the facilitation of training sessions, bringing expertise and leadership to the learning environment. Provide leadership and guidance during training sessions to ensure content relevance and effectiveness.
Learning and Growth: Actively engage in professional development opportunities to build skills and stay updated on industry trends. Take initiative to learn and apply new technologies and methodologies in the field.
Perform other responsibilities and duties, as assigned.