Leader of Branch Process Owner Team

US Bank • Saint Paul, MN

90d • $133,365 - $156,900

About The Position

As the strategic and collaborative leader of our Branch Process Owner Team, you will be at the forefront of transforming traditional banking processes into intuitive, technology-enabled workflows. Your mission: champion operational excellence, regulatory compliance, and a culture of continuous improvement, ultimately creating procedures for branch, business banking, and branch operations employees.

Requirements

• Proven track record of leading and developing teams, fostering a collaborative and high-performance culture.
• Strong technical skills in process mapping, risk management, and controls.
• Exceptional communication, influence, and change management abilities.
• Experience working in and/or actively supporting bank branches.
• Proven leadership in driving technology-enabled process improvements.
• Bachelor's degree, or equivalent work experience.
• Typically eight or more years of relevant experience.

Nice To Haves

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s).
• Understanding of applicable Federal and State laws and regulations.
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable.
• Excellent organizational, managerial and project management skills.
• Well-developed customer relations skills.
• Excellent interpersonal and verbal and written communication skills.
• Excellent supervisory and management skills.
• Ability to manage multiple tasks.

Responsibilities

• Partner with process improvement and technology teams to harness new capabilities for reengineering business processes.
• Lead and coach a team of process owners, fostering innovation, accountability, and continuous improvement.
• Champion the use of AI to deliver succinct answers to end users, with procedures feeding large language models in the background.
• Prepare your team for a future where AI-generated summaries replace traditional procedure reading, driving adoption and understanding across the organization.
• Design, document, and implement processes and procedures that align with internal policies and regulatory requirements.
• Oversee the intake, prioritization, and execution of procedure updates, ensuring accuracy, consistency, and compliance.
• Act as a subject matter expert in audits and reviews and ensure your team is trained and equipped for success.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree