Leader In Development - Rooms

Omni Hotels & Resorts•San Francisco, CA

42d

About The Position

Omni Hotels & Resorts’ Leader In Development (LID) program is a challenging twelve-month curriculum designed to develop entry level candidates and offer them expanded career opportunities. Through a Self-Directed Development Plan a LID will experience hands on learning through their respective division of the hotel. With the successful completion of the LID program, the candidate selected will have the tools that will enable them to be a candidate for an entry level management position with Omni Hotels & Resorts. The Rooms LID at Omni San Francisco will train in all aspects of the Rooms division to include: Front Desk, Guest Services, Housekeeping and Laundry. While rotating between various roles and responsibilities, this individual will support the efforts of the department with a particular emphasis on developing this individual in their management and leadership skills. This is a customer service position which requires a multitude of tasks while consistently providing exceptional customer service to our guests and clients in-house. As an effective member of the Rooms management team, the Rooms LID will be primarily responsible for ensuring the quality operation of the various departments and staff on a daily basis and assisting management team in staff training, and ensuring prompt, courteous service in a manner that complies with Omni standards and company policies and procedures.

Requirements

A Bachelor’s degree is required, preferably in Hospitality Management.
Previous hotel experience, preferably in a role that required leadership.
Candidates must be available to relocate after completion of the program.
Must be willing to work 47.50 hours per week.
Flexible schedule required to include nights, weekends and holidays.
Must be able to walk/stand for extended periods of time (to include entire shift).
Must be able to lift up to 40 lbs and push/pull/carry up to 25lbs.
Requires frequent bending, squatting and reaching overhead.
Self-motivated with ability to manage deadlines.

Nice To Haves

Previous Housekeeping or Rooms Division experience is preferred.
Previous Experience with collective bargaining agreements preferred.

Responsibilities

To effectively perform job functions of various front office, guest services, and housekeeping positions.
To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
Execute room inspections according to standards.
Be familiar with all systems and equipment as related to the Front Office (Opera ORS/PMS, Canary, Synergy, Two-Way Radio Dispatch, ISD Firepanel and Medallia).
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
Assist with shift coverage in the event of call-offs of staff.
Represent the Omni Brand and Culture at all times, meeting the expectations outlined in the Omni leadership competencies.
Reinforce and train associates on Power of One and Power of Engagement principles.
Be actively engaged with our guests and hotel associates, demonstrating and rewarding.
Support a positive work environment of employee growth and development, inter-departmental teamwork and exceptional customer service.
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
Maintain Forbes training and POO Inspire Audit Standards.
Complete other duties as assigned.