Leader Development Program

Chick-fil-A•Lexington, VA

26d•Onsite

About The Position

We are looking for part-time or full-time, enthusiastic, hard-working, servant leaders to join our family at Chick-fil-A. We pride ourselves on having the best people in the business. This is a fast-paced environment and we have high expectations of our employees, and higher expectations for our leaders. The Leadership Development Program is targeted at individuals that have a passion to grow, to learn, and to lead. All candidates will start as either a front counter or a kitchen team member and will have the opportunity to grow into a leadership position at an accelerated pace. We make no guarantee that a candidate will grow into a leadership position however; we will do our due diligence to provide the necessary resources and feedback that will enable and expedite the candidates growth. Our Leader Development Program is built on great leaders who embody our core values (Serving others, Making relationships, Integrity, Learning, and pursuing Excellence) and who have a passion to serve our team members, guests, and community on a daily basis. This program is designed to give future leaders a hands-on experience on how to successfully run a business starting with the fundamentals. It hones in on leadership, talent, customer experience, sales & brand growth, and financial stewardship. We are currently looking for potential team members that want to serve others and grow their leadership skills.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

Effectively coach team members to obtain desired outcomes
Ensure that restaurant operations are flowing smooth
Ability to hold others consistently accountable
Willingness to have crucial conversations
Ensure that products and guests' experience are consistent with our brand, culture and standard of excellence
Communicate clearly and appropriately with guests, fellow team members and leaders
Customer service; courteously greet guests, take orders, explain and suggest menu items
Be on your feet for long periods of time
Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing the trash, cleaning equipment, and keeping the dining room and restrooms clean
Stock products and supplies
Prepare, assemble, and serve products to food stations and guests
Ensure restaurant complies with third party and Health Inspection Standards
Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Count drawers and finalize day
Excellent communication skills, both written and spoken