Leader, Customer Quality Engineering

Cisco • San Jose, CA

9d • Hybrid

About The Position

As a Customer Quality Engineer Manager, you will be at the forefront of redefining Cisco’s Quality Management System (QMS) for our most strategic customers. You will lead a team that delivers a “white glove” experience, driving direct, transparent engagements and deep Root Cause Analysis (RCA) insight discussions. Your leadership will help ensure top-tier product quality, tailored field mitigation, and proactive customer support for top accounts.

Requirements

• Bachelor’s or Master’s degree in Engineering or related field.
• 10+ years of quality or manufacturing engineering experience, including 3+ years in people leadership.
• Deep expertise in RCA, data analytics, and quality risk mitigation.
• Proven ability to influence executives and lead in complex, matrixed environments.
• Strong communication skills; thrives in fast-paced, ambiguous settings.

Nice To Haves

• Experience supporting hyperscale/data center customers and networking hardware deployments.

Responsibilities

• Lead a customer-centric quality engagement model for Cisco’s most strategic customers, delivering transparent communication, deep RCA insights, and a “white glove” support experience.
• Own executive-level customer quality reviews, including performance metrics, issue resolution, and proactive risk mitigation plans.
• Drive cross-functional alignment across Quality, Engineering, CX, Supply Chain, and Operations to execute corrective actions, field mitigations, and escalations.
• Leverage advanced data analytics to identify quality trends, support audits, and proactively address field and early-life failures.
• Lead and develop a high-performing team responsible for customer quality, field remediation, and sustained product performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager