Lead

Good Day Farm Colorado • Saint Louis, MO

87d

About The Position

The Store Lead in a cannabis dispensary is a key leadership role responsible for overseeing the day-to-day operations of the retail space. This position requires a combination of leadership, customer service skills, and a deep understanding of cannabis products and regulations. This role reports to the General Manager as is subject to change.

Requirements

• High school diploma or equivalent; additional education or certifications in cannabis-related fields is a plus.
• Strong customer service, leadership, and communication skills.
• Previous experience in a retail leadership role, preferably in the cannabis industry.
• Knowledge of cannabis products, strains, and industry regulations.

Responsibilities

• Ensure a positive and welcoming atmosphere for customers.
• Provide excellent customer service by addressing inquiries, offering product guidance, and resolving issues.
• Supervise and support budtenders in delivering effective sales strategies.
• Encourage upselling and cross-selling techniques to maximize sales and enhance the customer experience.
• Assist in recruiting, training, and supervising a team of budtenders.
• Assist in developing and implementing staff schedules to ensure adequate coverage during peak hours as needed.
• Conduct regular performance reviews and provide constructive feedback.
• Stay informed about cannabis strains, products, and industry trends.
• Train and educate staff on new products, usage methods, and customer preferences.
• Work closely with the Inventory Lead to monitor inventory levels and ensure accurate stocking.
• Assist in implementing inventory control procedures to prevent discrepancies and product shortages.
• Ensure adherence to local and state regulations governing the sale of cannabis.
• Oversee age verification procedures and maintain compliance with all legal requirements.
• Streamline operational processes to enhance efficiency and customer satisfaction.
• Address and resolve any operational issues promptly.
• Maintain a clean, organized, and visually appealing store environment.
• Oversee merchandising efforts to highlight featured products and promotions.
• Work with the GM to implement and maintain security protocols to prevent theft and ensure a safe environment for customers and staff.
• Investigate and address any security concerns or incidents.
• Generate and analyze sales reports, customer feedback, and other relevant data as requested.
• Provide insights to dispensary management for continuous improvement.

What This Job Offers

• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED