Lead Work Management Specialist (PGO Invoicing)

This position supports all PGO regions and therefore, can be located anywhere within the Enterprise. This position is the highest level within the Work Management Specialist classification hierarchy, supporting PGO Invoicing. This position provides leadership and direction for the PGO invoicing teams. Employees at this level manage work in multiple areas of specialization, with minimal supervision. Incumbents are expected to develop advanced skills and to have the ability to work independently, with guidance limited to unusual or complex projects or issues. Individuals in this role will be expected to lead team initiatives and be able to develop solutions and take actions to resolve. They have knowledge of fundamental concepts and understand how to develop and apply procedures while balancing Duke Energy's PGO contract compliance requirements and the needs of the business. This role is expected to support efficiency gains through process standardization and consistency, oversight of workload, cross training, as well as implementing new technology. This position will support the leadership team with implementation of invoicing strategic plans that minimize employee resistance and maximize employee engagement while achieving business goals. Employees in this role must be able to work with minimal supervision and apply technical knowledge to identify, analyze and resolve billing discrepancies. The PGO Invoicing Audit team handles over $6 billion of capital and O&M transactions and maintains payment for over 1500 active vendors.