Lead Women's Locker Room Attendant

OLD EDWARDS HOSPITALITY GROUP • Highlands, NC

2d

About The Position

The Lead Locker Room Attendant is responsible for overseeing the daily operations, presentation, and service excellence of the spa locker room facilities. This role ensures a pristine, welcoming, and elevated guest experience while leading, coaching, and supporting the locker room attendant team. The Lead serves as a visible presence within the spa, upholding five-star service standards and anticipating guest needs with professionalism, discretion, and warmth.

Requirements

• Must be 18 years or older.
• Must be bright, personable and can get along with others.
• Should be highly service oriented, possess exemplary telephone skills and be well organized and self-motivated.
• Should be able to understand the Old Edwards Inn and Spa objectives and have the potential to achieve employee and departmental goals.
• Must have ability to apply common sense understanding to complete instructions furnished in written, oral or diagram form.
• While performing the essential functions of this job, the employee must be able to stand or sit for extended periods of time, lift and/or move up to 25 pounds on a regular basis, and as much as 40 pounds with less frequency, as well as walk on a regular basis, talk, see, and hear.
• The employee may occasionally be required to kneel, crouch or bend.
• The work environment described is characteristic of what an employee should encounter while performing the essential functions of the job.
• Reasonable accommodations can be made to enable individuals with disabilities to complete the required tasks.
• While performing the duties of the job, the employee frequently engages in interpersonal exchanges with guests, both in person and over the phone.
• The noise level in the work environment is frequently at a tone softer than a normal conversation level.
• The employee will be exposed to various types of cleaning chemicals.

Nice To Haves

• Previous experience in a hospitality or spa related role is preferred, but not required.

Responsibilities

• Deliver a refined, personalized guest experience in alignment with luxury spa standards
• Anticipate guest needs and proactively offer assistance (tours, amenities, transitions between services)
• Maintain a calm, discreet, and polished presence in all guest interactions
• Address guest concerns promptly and elevate issues when appropriate
• Ensure locker rooms, lounges, wet areas, and amenities are impeccably clean, organized, and fully stocked at all times
• Conduct routine inspections to uphold the highest standards of cleanliness, safety, and presentation
• Oversee laundry flow, towel inventory, and supply levels
• Coordinate with housekeeping and maintenance for any facility needs or repairs
• Lead, train, and mentor locker room attendants to deliver consistent five-star service
• Set daily expectations and assign responsibilities based on business levels
• Monitor performance, attendance, and adherence to spa standards and SOPs
• Provide real-time coaching and feedback to elevate team performance
• Assist with opening and closing procedures of the spa facilities
• Support spa concierge and service providers as needed to ensure seamless guest flow
• Maintain knowledge of spa services, amenities, and policies to guide guests effectively
• Ensure compliance with all health, safety, and sanitation regulations

What This Job Offers

• Education Level: No Education Listed