Lead Wires Support Engineer

Wells Fargo • Charlotte, NC

138d • $119,000 - $187,000

About The Position

Wells Fargo is seeking a Lead Wires Support Engineer in Technology as part of Commercial Corporate & Investment Bank Technology (CCIBT) engineering and transformation office. The position supports Money Transfer System applications (Domestic and International). As a part of the support, the team member is expected to provide day to day support / operational activities related to EMTS and GMTS. This includes alert handling, taking care of the incidents, handling start of day / end of day activities, Service requests, Changes and Problem management.

Requirements

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2 years of application support experience

Nice To Haves

• Wire processing experience
• Automation and Scripting experience with Shell and/or Python
• ACI knowledge
• Experience in automation using any of scripting (shell/Perl/Python)
• Experience in IBM MQ Series
• Experience in ITIL processes (Change, Incident and Problem Management) for Application Support

Responsibilities

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 1,001-5,000 employees