Lead Welcome Center Specialist | Part-Time | Berger Foundation Iceplex

Oak View Group•Palm Desert, CA

4d•$22•Onsite

About The Position

The Lead Welcome Center Specialist will support the Berger Foundation Iceplex Business Operations Manager, guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication. This role pays an hourly rate of $22.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until December 31, 2025.

Requirements

Must be at least 18 years of age
At least 2 years supervising staff
Recreation facility or other customer service front desk experience
Cash & sales transaction management
League, facility schedule management
Strong verbal communication skills, with the ability to present and communicate with customers
A high degree of personal integrity and consistently put the interests of the organization first
Excellent communicator

Nice To Haves

Experience with youth sports at the recreational and elite level
Understanding of event and on-ice programming
2-3+ years work experience at an ice facility or other related sports complex
Experience with sports scheduling software (preferably DAYSMART)

Responsibilities

Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
Assist the Business Operations Manager with staff scheduling.
Support the Business Operations Manager with traning new Welcome Center Specialist.
Support the Business Operations Manager with operational duties as needed.
Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
Front desk responsibilities checking-in program participants conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration welcome the public, provide venue information and directions
Professionally and accurately execute policies and procedures
Intake and outtake of skate and equipment rentals for the public
Help with sizing, lacing & cleaning skates upon return
Support birthday party schedules, set-up, and execution
Communicate clearly and professionally with guests and staff
Execute policies and procedures professionally and accurately
Accurately handle register transactions
Process transactions for purchases and rentals
Daily cleaning tasks within the department
Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales
Attend all required training sessions and staff meetings
Maintain a clean and safe facility
Responsible for alerting managers to any unsafe or potentially hazardous ice conditions