Lead Water Mitigation Technician

1-800 Water Damage•Raleigh, NC

12d•$19 - $25

About The Position

The coordinator will work with technicians, the lead coordinator, and mitigation supervisor to provide outstanding customer service. This position includes scheduling all employees and subcontractors for daily work and any after-hours calls, notifying the client of work that needs to be performed the day before, setting up the job & maintaining job information in our software program on a daily basis.

Requirements

Possess sense of urgency, professional demeanor, positive attitude, and strong work ethic
2+ years experience of water mitigation, mold remediation and fire/smoke cleaning with a reputable company in the industry.
Must have a valid NC Driver’s License and possess a clean driving record.
Exceptional written and verbal communication skills.
Ability to exercise good judgment and to understand and carry out written and/or oral instructions
Exceptional problem-solving ability.
Ability to identify potential site hazards (asbestos, lead paint, mold, etc.)
Sustained periods of standing, walking, bending, and kneeling
Must be able to repetitively push/pull/lift/carry objects.
Must be able to climb ladders, work at ceiling heights, work in tight spaces such as crawls spaces, attics
Must be able to regularly lift and or move up to 50 pounds.
Willing to work nights and weekends when requested

Nice To Haves

IICRC Certifications are Plus
Familiarity with chemical products including use, disposal, and Material Safety Data Sheets

Responsibilities

Intake and response to new emergency leads of Water, Fire, Smoke
Assess damages, Gain approvals for projects from carriers/customers.
Coordinates and supervises emergency work
Perform emergency extraction of water from various surfaces
Provide assistance including but not limited to removal of all affected building materials.
Manage Technicians daily scheduling and responsibilities
Maintain drying equipment and supplies in production vehicles.
Maintain cleanliness of the vehicle and equipment to 1-800 Water Damage standards
Operates a company vehicle equipped with cleaning equipment, tools, and supplies to the work sites
Provides exceptional customer service, treat customer’s property and contents with respect and care
Effectively communicate with customers and management
Update job progress and documentation of communication from insurance and customer.
Vehicle safety and maintenance inspections
Other duties as assigned by the management