Lead, Warehouse Technician

IQ Fiber•Clearwater, FL

71d•Onsite

About The Position

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team that works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice. This is an on-site position located in St. Petersburg, FL. Position Summary: The Lead, Warehouse Technician, plays a key role in overseeing daily warehouse operations and ensuring efficient material flow. This role requires a high degree of independence, initiative, and accountability. The Lead, Warehouse Technician will serve as the primary on-site warehouse contact for their assigned location. Responsible for maintaining inventory accuracy, enforcing standard operating procedures, and supporting the ongoing development of team operations. This position will also train and mentor new warehouse staff as locations expand.

Requirements

High school diploma or GED required.
Minimum of three years of related warehouse or inventory management experience preferred (e.g., warehouse operations, inventory management, or logistics).
Excellent oral and written communication skills internally and customer-facing.
Proven ability to work independently and make decisions under minimal supervision.
Capability to safely and skillfully operate a pallet jack, forklift, hand trucks, and other warehouse equipment.
Experience using an inventory management software; NetSuite and RF Smart preferred.
Strong time management, attention to detail, organizational, problem-solving, and prioritization skills.
Ability to lead by example and promote accountability, safety, and teamwork.
Must be able to lift up to 50 pounds.
Proficiency with Microsoft Office (Excel, Word).
Ability to use a variety of tools, such as screwdrivers and pliers.
Ability to use cleaning products, including denatured alcohol, sandpaper, and paint.

Nice To Haves

Prior experience in a lead or training capacity strongly preferred.

Responsibilities

Inspect, verify and receive material into the warehouse.
Document material transactions into WMS system, including receiving Purchase Orders.
Communicate clearly and effectively with multiple departments and leadership.
Store, pick, package and issue material.
Create, edit, and monitor orders requested using WMS system and fulfill within 24 hours.
Restock and rotate material using FIFO (first in first out) processes.
Update team on material shortages.
Receives CPE returns and moves through the various refurbishing statuses including cannibalization when appropriate.
Occasionally provides pickup, delivery, and loading/unloading of CPE, materials, and equipment by safely operating fleet vehicles.
Full physical counts and recurring cycle counts.
Manually loads and unloads deliveries and daily pick-ups.
Schedule pickups with freight carriers.
Inform contacts of order status.
Report submissions.
Warehouse organization and cleaning.
Continued education and training of WMS system.
Ensure that regulatory compliance requirements are met.
Address and resolve any shipment or delivery errors. Document errors before signing and returning carrier copy.
Other duties as assigned.
Serve as the on-site point of contact and lead for daily warehouse operations.
Exercise a high degree of independence and ownership of all warehouse functions, ensuring timely and accurate completion of work.
Coordinate and communicate priorities with Field Operations and Procurement to maintain efficient material flow.
Conduct regular inventory audits and proactively identify process improvements.
Provide training, guidance, and support to new and existing warehouse team members on SOPs, safety practices, and WMS usage.
Lead by example to promote accountability, safety, and a clean, organized workspace.
Monitor warehouse performance metrics and provide regular updates to leadership.