Lead Veterinary Technician - Urgent Care

Alliance Animal Health • The Villages, FL

2d

About The Position

The Lead Urgent Care Veterinary Technician at Priority Pet Urgent Care plays a critical leadership role in delivering high-quality, efficient medical care in a fast-paced urgent care environment. This position supports veterinarians, mentors the technician and assistant team, oversees daily clinical workflow, and ensures patient care, safety, and client communication meet Priority Pet Urgent Care standards. The Lead Technician acts as a clinical leader on the floor while modeling professionalism, teamwork, and excellence in patient care. This position supports veterinarians, mentors the technician and assistant team, oversees daily clinical workflow, and ensures patient care, safety, and client communication meet hospital standards. The Lead Technician acts as a clinical leader on the floor while modeling professionalism, teamwork, and excellence in patient care.

Requirements

• High School Diploma or GED
• Certified Veterinary Technician preferred; experienced Veterinary Technician considered.
• Minimum of 4–5 years of clinical veterinary experience; urgent care or emergency experience strongly preferred.
• Demonstrated leadership or supervisory experience.
• Strong technical skills, including venipuncture, catheter placement, radiology, anesthesia monitoring, and emergency procedures.
• Excellent communication, organization, and problem-solving skills.
• Ability to remain calm, focused, and supportive in high-stress situations.
• Strong client communication and medical record management skills.
• Flexible scheduling required, including weekends, holidays, and extended hours.
• Must be reliable and able to lead during peak urgent care times.
• Commitment to professional ethics and continuous learning.

Responsibilities

• Lead and support technicians and assistants during urgent care cases, triage, diagnostics, treatment, and recovery.
• Assist veterinarians with examinations, treatments, procedures, anesthesia, and emergency interventions.
• Ensure accurate triage and prioritization of urgent cases.
• Maintain high standards for patient monitoring, comfort, and safety.
• Oversee radiology, laboratory testing, IV catheter placement, fluid therapy, and medication administration.
• Coordinate patient flow to ensure efficient, timely care.
• Assign tasks to technicians and assistants based on skill level and case urgency.
• Ensure treatment plans and estimates are properly communicated and documented.
• Monitor case progression and assist with problem-solving during high-volume periods.
• Ensure SOPs are followed consistently.
• Serve as a mentor and resource for technicians and assistants.
• Assist with onboarding and training of new clinical staff.
• Provide real-time coaching, feedback, and support during shifts.
• Promote teamwork, accountability, and a positive work culture.
• Communicate clinical concerns to management in a professional, solution-focused manner.
• Support clear, compassionate client communication regarding diagnostics, treatment plans, and discharge instructions.
• Assist with difficult or high-stress client interactions as needed.
• Ensure client education and follow-up instructions are accurate and complete.
• Ensure compliance with radiation safety, anesthesia monitoring, infection control, and controlled substance protocols.
• Promote OSHA principles and proper PPE use.
• Maintain accurate medical records and documentation.
• Identify opportunities for quality improvement and workflow enhancement.

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applicable to licensed employees)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees