Lead Veterinary Receptionist

Alliance Animal Health • FL

87d • $19 - $22

About The Position

Nease Animal Hospital is a thriving, well-established small animal practice located in beautiful St. Augustine, Florida. With 2 dedicated doctors and a fast-paced, team-oriented environment, we’re proud to serve quality care to the pets of St. Augustine, Nocatee, Ponte Vedra, and Twin Creeks. Our clients love us (just check out our glowing online reviews!) because we combine top-notch veterinary medicine with a genuinely friendly, compassionate approach. We allow room for modern medical practice to work alongside holistic and Traditional Chinese Medicine techniques. As we continue to grow, we’re looking for passionate veterinary professionals to join our close-knit team and help us care for even more pets and their people. We offer a wide range of services to ensure comprehensive care for our patients, including preventive & wellness care, holistic services such as acupuncture, nutritional counseling, dentistry and soft tissue surgeries, behavioral management appointments, and so much more! We believe in work-life balance, which is why we're open Monday through Friday, 7 a.m. to 5 p.m., with weekends off to enjoy everything Florida has to offer. Whether you're looking for a supportive place to grow your career or a welcoming team that feels like family, Nease Animal Hospital might just be your perfect fit!

Requirements

• Experienced Receptionist with a minimum of 2-years veterinary experience required.
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Responsibilities

• Provide leadership and guidance to the front desk team, ensuring a cohesive, efficient, and client-focused reception experience.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Ensure that pet owners' complaints are promptly addressed and resolved.

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

What This Job Offers

• Number of Employees: 101-250 employees