Lead Valet

ABM•San Diego, CA

2d•Onsite

About The Position

We are looking for a reliable and experienced Lead Valet to ensure all operations follow policies and procedures. They coordinate daily operations by delegating job assignments and providing guidance. A Lead provides supervision at an assigned location when the Manager is not present Pay: TBA The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Requirements

1 year of similar work experience
1 year of customer service experience
1 year of lead or supervisory experience
Must be 21 years of age
Must pass a background and MVR
Must be able to operate both standard and automatic transmissions
Must possess a valid driver’s license

Responsibilities

Any additional certifications, trainings needed by site type.
Follow assigned work schedules, route cards as directed. Report any barriers.
Provides leadership and direction to team members.
Provides open communication between field employees and management, monitors and documents client communications.
Assists with making daily and weekly work schedules
Oversee and perform operations in assigned area
Takes care of keys and access cards for the property
Reports damaged, broken and out of work features/items
Oversee and perform additional service requests (tag job) in assigned area
Provides training for all new hires assigned to the area in accordance with onboarding procedures.
Completes and validates any time records for regular or subcontractor employees.
Coordinate traffic flow
Communicate valet procedure, information and directions clearly and effectively with guests.
Understand and respond appropriately to basic customer and team member inquiries.
Monitor illegal parking, and immediately store vehicles.
Interact with guests in a friendly manner
Assist guests with loading and unloading
Collect and secure guest keys
Predict and communicate traffic flow peaks and lot issues
Identify and arrange for extra support for extended wait times.
Accurately tally and split the tip pool
Receive and receipt a variety of valet payments
Accurately reconcile and report daily revenue
Project currency and coin requirements and re-order as necessary.
Operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws, Facility policies, and applicable pedestrian regulations.
Work in an outdoor unprotected environment in all climates for extended periods of time
Keep work area clean of debris.