Lead Valet Attendant - The Standard Spa Miami Beach

Towne Park • Miami Beach, FL

405d • $20,800 - $29,120

About The Position

The Guest Service Captain at Towne Park plays a crucial role in orchestrating the service experience for hotel guests, ensuring that service standards are met or exceeded. This position involves coordination and administration duties, providing troubleshooting and guidance in the absence of the Account Manager. While not a managerial role, the Guest Service Captain is responsible for handling critical issues and making judgment calls when necessary, contributing to a positive guest experience.

Requirements

• High school diploma or GED required.
• Must be at least 18 years of age and pass a criminal background check, MVR, and drug screen.
• Six months of related experience and/or training, or equivalent combination of education and experience.
• Must have and maintain a valid driver's license and clean driving record.
• Ability to drive manual transmission vehicles.
• Must be able to speak, read, and write in Standard English.

Nice To Haves

• Experience in hospitality or customer service roles.
• Knowledge of local attractions and amenities.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with all guests, client staff members, and coworkers.
• Acknowledge and greet guests within 30 seconds of arrival to create favorable first and last impressions.
• Open all vehicle and hotel doors for guests and check in arriving guests, explaining vehicle parking and retrieval procedures.
• Park and retrieve vehicles while driving slowly and cautiously, maintaining accuracy and composure under pressure.
• Use proper phone etiquette and assist guests with directions, taxis, reservations, and other inquiries.
• Promote a teamwork philosophy through leading by example and effective communication skills.
• Issue claim checks to guests after receiving vehicle keys and complete ticket information accurately.
• Ensure staff are not providing 'lift' services to any hotel or hospital guest and maintain guest confidentiality in accordance with HIPAA requirements.
• Assist the Account Manager in building work schedules and notifying associates of schedule changes or openings.
• Complete accurate cash drop slips and shift reports, reconciling revenue and tickets at the end of every shift.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees