Lead Valet Attendant ($12/hour + tips) - voco The Clair Cincinnati

Towne Park • Cincinnati, OH

118d • $12

About The Position

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.

Requirements

• High school diploma or general education degree (GED) required.
• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Six (6) months related experience and/or training; OR equivalent combination of education and experience.
• Must have and maintain a valid driver's license and clean driving record.
• Must be able to drive manual transmission.
• Must be able to speak, read and write Standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
• Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions.
• Opens all vehicle and hotel doors for guests.
• Checks in arriving guests and explains vehicle parking and retrieval procedures.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.
• Uses proper phone etiquette.
• Conducts an effective room presentation when providing bell services for guests.
• Assists with the delivery and pick up of items to guest rooms.
• Assists guests with directions, taxis, reservations and other inquiries.
• Promotes a teamwork philosophy through leading by example and effective communication skills.
• Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys.
• Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system.
• Ensures staff are not providing 'lift' services to any hotel or hospital guest, only offering a hand for assistance.
• Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings.
• Completes accurate cash drop slips and cash drop envelopes.
• Completes the shift report and other shift paperwork with detail and accuracy.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED