Lead UX writer

Airbnb • San Francisco, CA

46d • Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The community you will join:
UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.
The difference you will make:
From concept to launch, our UX writers create industry-leading experiences for guests and hosts that meaningfully impact the success of the company. In this role you will contribute ideas that further the vision of the product, define a project’s content strategy, and drive consensus for the language we use throughout the guest experience.

Requirements

• 8+ years of experience in UX writing, content design, or content strategy
• Experience shepherding ideas from early stage concepts to launch
• Experience working with and presenting to executive teams
• Experience writing content principles, messaging frameworks, and style guides
• Comfort working alongside other design disciplines in Figma, our primary collaboration tool
• Solid understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages design & build
• Comfortable in an ambiguous work environment
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Responsibilities

• Touch base with your team to review project goals and timelines
• Write clear and concise copy across multiple product touchpoints
• Develop inspiring, strategic ideas based on product requirements, data, and/or research
• Consider what language and design patterns best serve the UX
• Join writing team crits to present work and help sharpen the work of your teammates
• Present copy and design work to Design Directors, executives, or other stakeholders on your projects
• Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees