Lead UX_UI Designer

Caterpillar•Chicago, IL

10d

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Working closely with product and development parters, you will lead design vision and coordinate work to support customer centric design excellence across eCommerce product teams.

Requirements

Creativity Knowledge of creative approaches and techniques for designing innovative eComm experiences. Level – Extensive Experience: Maintains balance between innovation and practicality. Challenges conventional design approaches and explores new possibilities. Monitors emerging eComm UX/UI trends and evaluates their applicability. Encourages and rewards imaginative ideas; supports experimentation. Finds new ways to approach complex design problems.
Decision Making and Critical Thinking Ability to analyze user needs and make informed design decisions for eComm experiences. Level – Extensive Experience: Differentiates assumptions and validates design decisions objectively. Evaluates past design outcomes for continuous improvement. Predicts potential impact of design options across eComm digital channels. Advises others on synthesizing data and assessing alternatives. Applies effective decision-making approaches for collaborative design.
Human-Centered Design (HCD) Ability to design eCommerce experiences that meet real user needs and deliver business outcomes. Level – Extensive Experience: Defines objectives and scope Leads agile processes to asses end-user feedback and validate designs. Directs pilot testing and iterates prototypes based on evaluation results. Consults on complex scenarios and optimizes organizational strategies.
UX/UI Design Ability to design intuitive, effective eCommerce experiences. Level – Extensive Experience: Advises on mental models and competitive approaches. Coaches others on evaluating design effectiveness and contextual analysis. Develops prototypes, user journeys, and design deliverables. Delivers high-quality UI design solutions, balancing visual and functional excellence

Responsibilities

Influence product and business strategy through strong stakeholder partnerships at leadership levels, shaping priorities, roadmaps, and investment decisions.
Lead design workshops and vision work for cross-functional teams. Bringing together business goals, product requirements, industry leading design standards, user research and insights.
Serve as a design authority within the pod structure, guiding decisions, resolving tradeoffs, and ensuring high-quality experience outcomes in complex cross-functional environments.
Participate in UX design intake and work distribution among designers inclusive of assessing scope, complexity, and required design investment and considering capacity, skillset and domain alignment
Contribute to journey mapping, component library governance and other foundational experience artifacts.
Run design reviews and critiques to evolve and validate that proposed design solutions align with vision, requirements, existing architecture and established design systems.
Develop designer capability through coaching, modeling, and feedback, increasing the maturity, autonomy, and strategic impact of pod designers.
Coordinate across designers to anticipate and identify impacts from upcoming releases or parallel workstreams.
Track QA builds to identify and flag fidelity risks early, partnering with engineering to resolve issues.
Synthesize signals across research, delivery, feedback, and performance metrics to identify emerging risks, opportunities, and strategic shifts.
Contribute to the evolution of UX operating models, systems, and practices that enable scalable, high-quality design delivery.