Lead UX Operations Manager - Portfolio Management
About The Position
As a Lead UX Operations Manager , you will enable Target’s UX organization to operate with clarity, efficiency, and measurable impact. This role focuses on UX portfolio management, analytics, reporting, and capacity planning across the enterprise, providing leaders with the insights they need to align teams to priorities, optimize workflows, and scale design impact. You’ll establish reporting flywheels and data-driven processes that create visibility into UX work, enabling informed decisions about where to invest time and resources. By analyzing trends across business units and portfolios, you’ll uncover opportunities to improve team allocation and shape strategies for balancing demand with capacity. This is a highly cross-functional role that requires strong analytical and change management skills, and the ability to operat e at multiple altitudes - from detailed data modeling to executive storytelling.
Requirements
- 7+ years of experience in design operations, portfolio management, business management, or related roles in digital product organizations.
- Strong analytical skills; proficiency in data analytics and visualization tools.
- Deep knowledge of UX design processes and best practices
- Able to work well in a large organization with many partners, and a demonstrated track record of building deep relationships and influencing peers and leaders
- Experience s upport ing enterprise planning routines (quarterly, annual, and portfolio planning), ensuring UX work, capacity, and priorities are represented and connected to enterprise goals.
- Excellent communicator - you can influence leaders with data, logic, empathy, and storytelling.
- Growth mindset; thrives on learning, experimenting, and helping others embrace change
Responsibilities
- Collaborate with enterprise partners across UX, Product, Technology, Data, and Business teams to drive alignment and impact.
- Lead change management efforts related to new tools, processes, and workflows while driving alignment, adoption, and clear communication across the UX organization.
- Provide portfolio-level insights that enable leaders to make informed trade-offs across competing priorities.
- Operationalize AI-powered tools and methodologies across UX teams, ensuring practitioners have the right support systems, training, and governance to adopt GenAI responsibly in their day-to-day work
- Foster an environment of transparency, shared understanding, and continuous learning across teams and leaders .
Benefits
- comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
- 401(k)
- employee discount
- short term disability
- long term disability
- paid sick leave
- paid national holidays
- paid vacation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
