Lead UX Designer

Cox Enterprises, LLC • Atlanta, GA

308d • $119,600 - $199,400

About The Position

Cox is taking a new direction that will reimagine our brand experience — from how we communicate and how it feels to do business with us to the role we play in people's lives. The success of our approach depends, in part, on our ability to design differentiated customer experiences that deliver measurable value. The Lead UX Designer will play an important role in defining, designing, and delivering the Cox customer experience of the future across our digital and human-assisted channels. We're looking for an experienced Lead UX Designer who can flex across disciplines, drive excellence, and help influence adoption of their designs by the leaders of the customer touchpoints.

Requirements

• Bachelor's degree in a related discipline and 6 years' experience in a related field, or a master's degree and 4 years' experience, or a Ph.D. and 1 year of experience, or 10 years' experience in a related field.
• Mastery of Figma, including prototyping; strong working knowledge of Adobe CC suite (InDesign, Illustrator, Photoshop), Microsoft PowerPoint, and leading AI tools.
• Proficiency in monitoring and optimizing design outcomes using data analysis and user feedback.
• Familiarity with technical requirements in designing for digital platforms.
• Ability to self-direct in planning and structuring projects, managing multiple priorities, and executing on expected quality.
• Excellent attention to detail and appreciation for craft.
• Excellent written and verbal communication skills; collaboration skills to work with peers across the organization; presentation and persuasion skills to gain buy-in from senior leadership.

Nice To Haves

• Experience in design consulting; cable, telecoms, or technology; subscription business model; and in enterprises with annual revenues over $10bn.
• Certifications in UX/UI design from the Nielsen Norman Group, Google, or equivalent institutions.
• Experience in advanced motion design via Adobe After Effects or similar.
• Understanding of AI strategy and its opportunities for aiding design work and/or optimizing internal processes.

Responsibilities

• Craft the customer experience for Cox digital and/or assisted touchpoints including website, mobile app, self-service experience, interactive voice response, contact center, chat bot, and retail stores.
• Bring the customer brand experience strategy to life through compelling experience design concepts.
• Create clear and compelling design intent and detailed design briefs using wireframes, flow diagrams, storyboards, mockups, and/or low-fidelity prototypes.
• Push the creative envelope, continually raising the bar on the quality of design work while delivering impact in operations.
• Integrate learnings, customer feedback, and business requirements into ongoing product experience updates.
• Lead the ideation of solutions, features, and experiences from scratch within a user-centered design process.
• Partner with the CX Operations team and broader business to ensure execution stays true to the design intent.
• Ensure accessibility and inclusivity across all designs to meet diverse user needs.

Benefits

• Flexibility to take as much vacation with pay as deemed consistent with duties and company needs.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for personal or family wellness.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree