Lead UX Designer
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About The Position
We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities. The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. As a leader and maker, you'll be asked to handle responsibilities, including collaborating with technology, product, and business teams to uncover customer and business needs, translating them into intuitive and engaging digital experiences. You will engage in portfolio prioritization to help set the strategy and product roadmap for the team, managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition. Advocating for the customer through human-centered design methods, including discovery, research sketch sessions, and user testing will be a key part of your role. You will support early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities. This includes driving end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies. You will create process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes. Additionally, you will plan and facilitate workshops with internal and external stakeholders to align with business needs, design within existing standards, and create new standards to contribute to our internal design system, best practices, and guidelines. Storytelling and presenting visual concepts to various stakeholders will also be part of your responsibilities, along with creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.
