Lead UX Designer

Comcast • Philadelphia, PA

11d • Hybrid

About The Position

On the Experience Strategy team, we don’t design for just one feature or vertical—we shape end-to-end customer journeys that span across the entire Xfinity app ecosystem. Our work touches millions of people every day, and our impact is both meaningful and measurable. As part of Connected Living, we partner closely with product, engineering, and multiple teams across Global Design. This gives us a unique vantage point: we see the big picture of how customers discover, onboard, engage with, and manage their services—and we design experiences that truly transform how they interact with Comcast. You’ll join a proactive, collaborative, and deeply talented group of designers who care about craft, clarity, and outcomes. In this role, you’ll influence cross-platform initiatives like commerce, identity, and account experiences, all while shaping moments that help customers understand their value, get up and running with ease, and build long-term trust in our ecosystem. If you want to design at scale, solve complex problems, and shape the future of how millions of customers connect with Comcast, this is the team to do it. The Xfinity App Strategy team plays a pivotal role in shaping how millions of customers experience and interact with our products and services. As a Lead Designer, UX Strategy, you’ll define, evolve, and deliver the design frameworks and experience architecture that guide our app ecosystem. Reporting to the Director of App Strategy, you’ll operate as a senior individual contributor, driving strategic design direction and shaping the user experience through strong UX strategy, IA, and systems thinking. You’ll work closely with cross-functional partners across product, design, and engineering to create scalable frameworks, design principles, and interaction patterns that bring clarity and cohesion to complex digital experiences. This role is ideal for someone who thrives on solving strategic UX challenges, influencing design outcomes, and setting the foundation for a unified, customer-centered app experience. The GD Connected Experiences team is responsible for the Xfinity app, the centerpiece of the Xfinity eco-system and the primary way to communicate and build a relationship with our customers. We are distributed between Philadelphia (HQ) and London with a mix of remote employees. We foster a collaborative and pro-active community, focused on growing together to do the best work of our careers here and now. Team Objectives We craft powerful and integrated experiences that reimagine connectivity, evolving beyond features or utilities to deliver what customers need and love. We expand beyond the phone to showcase our ‘better together’ services, including but not limited to: Internet, Mobile, Entertainment, Sports, and Smart Home.

Requirements

• Extensive experience in UX Strategy, Interaction Design, and Information Architecture within large-scale digital products or mobile ecosystems.
• Proven ability to translate complex business and technical challenges into clear, intuitive design solutions.
• Strong understanding of design systems, user flows, and frameworks for scalable digital experiences.
• Proficiency in Figma, Miro, and other collaborative design tools.
• Excellent communication and presentation skills — able to influence cross-functional stakeholders and articulate design intent clearly.
• Experience collaborating closely with product and engineering teams in agile environments.
• Deep commitment to user-centered design principles and data-informed decision making.
• Strategic thinker who can connect long-term vision with practical execution.
• Collaborative and open — partners effectively across disciplines and teams.
• Highly analytical with a passion for structure, clarity, and simplicity.
• Curious and adaptable — thrives in dynamic, fast-moving product environments.
• Customer-obsessed — committed to designing experiences that deliver real value and delight.

Responsibilities

• Define and evolve UX strategy, information architecture, and experience frameworks for the Xfinity App.
• Collaborate with product, engineering, and design peers to align experience goals with business and customer objectives .
• Develop and document user flows, structural frameworks, and experience models that guide app design at scale.
• Act as a subject matter expert in UX systems thinking, ensuring cross-functional alignment and consistency.
• Facilitate design workshops, critiques, and strategy sessions to drive clarity and shared understanding.
• Partner with research and analytics teams to translate insights into strategic design direction.
• Advocate for simplicity, usability, and a cohesive design system across the app ecosystem.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees