Lead UX Designer

AT&T•Dallas, TX

30d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. A Lead UX Designer plays a pivotal role in shaping user experiences for experience layer tooling for internal personas. This position involves leadership, strategic thinking, and hands-on design work to create user-friendly, innovative, and accessible solutions that align with business goals. Below is a detailed job description for this role: As a Lead UX Designer, you will be responsible for leading the design and development of user-centered experiences across multiple platforms. You will collaborate with cross-functional teams and leverage industry best practices to create cutting-edge solutions that enhance user satisfaction and drive business success. You will also act as a thought leader and advocate for design excellence within the organization. Design and optimize user experiences for sales and business operations teams across all platforms, utilizing various graphics software applications, techniques, and tools to ensure intuitive and seamless interactions. A Lead UX Designer ensures that the organization delivers exceptional user experiences that drive internal and/or external customer satisfaction and business growth. They act as a champion for design excellence and play a key role in shaping the future state experiences of sellers, operations and support teams, which in turn improves our customers' experiences and makes us effortless to do business with.

Requirements

5+ years of experience in design thinking and UX/UI design
Proven track record of designing successful experience designs that cross multiple platforms.
Proficiency in design tools (e.g., Figma/Fig Jam, Mural, Miro, Sketch, Adobe XD).
Deep knowledge of user research methodologies, usability testing, and data analysis.
Expertise in information architecture, interaction design, and visual design.
Familiarity with accessibility standards and inclusive design.
Exceptional communication and storytelling skills to convey design ideas effectively.
Strong problem-solving abilities and critical thinking.
Leadership skills to inspire and guide cross-functional teams.
Bachelor's or Master's degree in Management Information Systems (MIS), UX Design, Human-Computer Interaction, Graphic Design, or a related field.

Nice To Haves

Experience working in Agile or Lean environments.
Certifications in UX or Design Thinking methodologies.

Responsibilities

Define and implement a UX vision and strategy that aligns with business objectives and customer needs.
Advocate for user-centered design principles and accessibility across all projects.
Partner with stakeholders (Tech Product Owners, Developers, Researchers) to ensure designs meet business goals and technical constraints as part of solution development.
Conduct user research through interviews, surveys, focus groups, and usability testing to understand target audiences.
Analyze behavioral data and user feedback to inform design decisions.
Identify and prioritize opportunities to improve existing user experiences.
Design design thinking workshops to explore how to create transformational experiences.
Bridge the evolving landscape of platform, GenAI and Agentic experience design, as you partner with the Platform Transformation and AT&T Business Agentic Foundry teams.
Architect information hierarchies, navigation structures, and workflows to optimize usability.
Partner with business partners and technical product owners to ensure seamless implementation of designed experiences as part of capability product development.
Work closely with cross-functional stakeholder teams to define project scope and timelines.
Present designs and articulate design decisions to leadership and stakeholders.
Stay up-to-date with industry trends, emerging technologies, and best practices.
Experiment with new tools and methodologies to improve design processes.
Drive innovation in user experience by exploring creative solutions to complex problems, particularly in the area of AI tools.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone