About The Position

In this role, you will plan and conduct interviews, usability tests, and surveys, synthesizing findings into actionable insights. You will collaborate closely with product managers, designers, and engineers to ensure that research informs both discovery and delivery. This position is ideal for researchers who are ready to deepen their craft, expand their influence, and grow into strategic contributors. You will support multiple product operating pods and help guide them in conducting foundational research, while focusing on more complex or higher-impact research initiatives.

Requirements

  • Proficiency in qualitative and quantitative research methods such as usability testing, user interviews, surveys, card sorting, tree testing, and benchmarking
  • Experience with tools such as UserZoom, UserTesting.com, Maze, Optimal Workshop, or equivalent
  • Ability to synthesize data into clear, actionable insights
  • Strong storytelling and presentation skills
  • Familiarity with accessibility and inclusive design principles
  • Portfolio or case studies demonstrating research impact
  • Experience collaborating in cross-functional product teams

Responsibilities

  • Plan and conduct user interviews, usability tests, and surveys
  • Synthesize qualitative and quantitative data into actionable insights
  • Share findings through reports, presentations, and workshops
  • Collaborate with PMs and Designers to align research with product goals
  • Maintain and improve research repositories and tools
  • Contribute to team rituals and help evolve research best practices
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