Lead Urgent Care Receptionist, Float

Cape Cod Healthcare • Hyannis, MA

120d

About The Position

The position involves overseeing the training of new employees and providing ongoing training for all Reception staff with clerical responsibilities. The role includes creating and adjusting monthly schedules for non-clinical staff, processing insurance denials, and performing various receptionist duties as needed. The individual will be responsible for maintaining patient records, ensuring accurate administrative record-keeping, and providing excellent service to patients and visitors. Additionally, the role requires collaboration with management to develop process improvement projects across urgent care locations.

Requirements

• Supervisory experience preferred.
• Knowledge of medical terminology preferred.
• Strong communication and interpersonal skills required.
• Experience with current office technology and proficiency in computer office applications.

Responsibilities

• Precept new employees and provide training for all Reception employees with systems and clerical responsibilities.
• Create and adjust monthly schedules for all non-clinical staff.
• Process all insurance denials, investigate reasons for denials, and reprocess with necessary changes.
• Perform all Receptionist duties as needed.
• Provide secretarial/clerical coverage in an efficient, timely, and professional manner.
• Review payment policies and collect copay at the time of service.
• Greet patients, obtain demographic and insurance information, and register patients into the system.
• Answer telephone calls in less than four rings, direct calls appropriately, and take accurate messages.
• Obtain legally acceptable general consents to bill third parties.
• Secure copies of valid insurance cards and photo identification cards.
• Open and distribute mail.
• Fax prescriptions to pharmacies for patients as needed.
• Refer patients, outside agencies, and physicians to Medical Records for copies of medical records.
• Assist physicians in contacting CCHC on-call providers or a patient’s primary care physician.
• Maintain patient records, including retrieving patient charts to file correspondence, reports, and test results.
• Pull charts for telephone messages as needed.
• Scan documents into patients’ charts as needed.
• Refer patients unable to pay or with billing questions to billing department.
• Distribute charts to secretary, nurse, or physician as needed.
• Perform all responsibilities/duties required by the position as defined in the scope of service to assure that patient needs are well served.
• Ensure accurate maintenance of administrative records and communicate cooperatively with co-workers, patients, visitors, and other personnel.
• Demonstrate the ability to adjust to unexpected changes to meet all responsibilities during absences or increased patient volumes.
• Perform other essential work-related duties as requested/directed.
• Travel between all Urgent Care locations as needed.
• Work with management to develop and implement process improvement projects with the urgent cares.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees