Lead Universal Banker- Pulaski

Peoples Bank•Chicago, IL

About The Position

Oversee and manage banking center day to day operations with a focus on accuracy and efficiency. Provide prompt, efficient and friendly service to ensure an excellent customer experience for all customers and employees. Acknowledges customers' needs with suggestions and referrals of appropriate Bank products and services. Perform all tasks accurately and efficiently while remaining in compliance with the established Bank policies and procedures. These individuals will need to be outgoing, highly organized, detail oriented, flexible, adaptable and results driven. They must demonstrate ability to work independently and with a team, make sound decisions and use critical thinking skills.

Requirements

High school diploma or its equivalent.
2 years of banking experience required; 4+ preferred
New account experience required
Must be operationally strong and able to lead the day-to-day operations
Experience with Microsoft Office Suite required

Responsibilities

Performs all UB role duties at a proficient level
UB I - primarily teller line transactions and simple account maintenance
UB II - new account opening and more complex account maintenance
UB III - consumer lending and maintaining NMLS
Possesses expert level of knowledge around all teller line activities
Responsible for overseeing all teller line operational processes to ensure assigned banking center complies with all compliance policies and procedures set forth by the Bank
Responsible for all reporting pertaining to teller line operations; including but not limited to variances, audits, cash levels, compliance training, safe deposit boxes, etc.
Communicates frequently with banking center leadership around status of banking center operations to include but not exclusive to audits, cash activities and levels, operational checklists, required tasks and compliance training
Ensure accuracy around CTRs, check holds, and adherence to procedures and processes
Consistently demonstrates engagement skills and the ability to uncover customer needs
Ability to delegate tasks appropriately
Utilize critical thinking skills to make appropriate risk-based decisions, including providing overrides and approvals
Takes on an operational leadership role in the banking center and serves as a mentor to others
Will serve as back up to manager in their absence
Contributes to and supports strategic initiatives
May seek additional involvement such as internal committees or corporate initiatives
Continuously looks for opportunities to develop and enhance skills
May process consumer loan applications and maintain NMLS number