Lead Unit Support Technician

Children's Hospitals and Clinics of Minnesota•Minneapolis, MN

65d

About The Position

The Unit Station Technician is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Provides monitoring of patients requiring continuous telemetry throughout Children's. Alerts clinicians based on identified acute changes. Creates telemetry reports daily or as otherwise needed. Lead facilities new employee access to programs and is the master new employee trainer, also serving as a primary resource for trainers. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.

Requirements

High School Diploma. Two year degree or college equivalent preferred.
Post-secondary education or equivalent experience required (Health Unit Coordinator certificate preferred)
Basic Life Support (BLS) Certification
Previous Health Unit Coordinator experience preferred
Medical terminology preferred
Telemetry/EKG monitoring experience preferred
Minimum three years as CVICU UST or similar experience
Possesses high proficiency in understanding of a child and family centered-care approach
Expert interpretation of telemetry
Continual exposure to, and advanced understanding of, complex and forward-facing customer focused interactions
Exhibits identifiable leadership qualities and/or behaviors which include: empathy, the ability to coach and mentor others, assertiveness, initiative, self-reflection, and desire to continually improve
Ability to lead by example and organize team members
Excellent written and spoken communication skills
Situational awareness
Outstanding professional and positive customer service skills essential
Positive attitude
Exceptional problem solving skills
Strong computer skills such as Microsoft word, excel or hospital technology systems
Ability to coach others with hospital technology systems
Demonstrates excellent interpersonal, written and verbal communication skills with a clear
understanding of English language (reading, writing and speaking).
Self-directed, organized, and problem solver
Ability to multitask, direct and support information processes on patient care units, work independently and within a team
Adaptable to change in various work place settings

Responsibilities

Provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone.
Provides monitoring of patients requiring continuous telemetry throughout Children's.
Alerts clinicians based on identified acute changes.
Creates telemetry reports daily or as otherwise needed.
Lead facilities new employee access to programs and is the master new employee trainer, also serving as a primary resource for trainers.
Answer questions, warmly, promptly, and correctly, and problem solve as needed.
Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization.
This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs.
The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit.
This individual is also the unit(s) technology resource.