Lead Turndown Attendant ($27-31 hourly with service charge)

Hyatt

9d • $27 - $31 • Onsite

About The Position

Wee to Alila Ventana Big Sur. When you reach the edge of the continent, w the sky, sea, mountains, and redwoods all converge, you discover a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries, and you are enveloped by the same inspiration to discover, (dis)connect, and create.
Ventana Big Sur is proud to be recognized as a Forbes Four-Star resort and one of only a select few properties worldwide awarded Two Michelin Keys. Our colleagues embody a passion for exceptional hospitality, offering intuitive and personalized service that defines luxury in an authentic, elevated setting.
The Lead Turndown Attendant plays a key leadership role within our Housekeeping team, ensuring the evening presentation of guest rooms reflects the warmth, serenity, and excellence that define the Ventana experience. This position supports and guides the turndown team, ensuring consistency in Forbes and Hyatt standards, while also assisting with the cleanliness and care of public areas and office spaces to maintain the overall beauty of the resort.

Requirements

• A true desire to satisfy the needs of others in a luxury environment
• Previous housekeeping or hospitality experience required, leadership experience preferred
• Strong attention to detail and consistency
• Ability to work efficiently in a fast-paced, service-oriented setting
• Excellentmunication and collaboration skills
• Flexible schedule, including weekends and holidays
• Commitment to sustainable practices and environmental care
• Valid driver's license with a clean driving record (required)
• Ability to walk on uneven terrain and navigate outdoor pathways between resort buildings
• Frequent climbing of stairs, bending, reaching, stretching, and kneeling
• Ability to lift, carry, and move items up to 50 pounds
• Ability to work in varying weather conditions and temperatures
• Stamina to remain active for extended periods throughout the shift

Nice To Haves

• Forbes or Michelin experience a plus

Responsibilities

• Lead the evening turndown team, ensuring all rooms are serviced to Forbes and Hyatt luxury standards.
• Clean and maintain public areas, restrooms, and colleague or office spaces as assigned.
• Inspect rooms andmon areas after service to ensure readiness, presentation, and attention to detail.
• Support, coach, and train team members to uphold consistency, efficiency, and brand standards.
• Maintain clearmunication with the Housekeeping leadership team, reporting maintenance issues, guest requests, or service challenges promptly.
• Prepare and restock evening amenities, linens, and supplies as needed.
• Collaborate with Front Office, Guest Experience, and Engineering to ensure seamless guest service.
• Assist with daily assignments and scheduling as needed.
• Uphold confidentiality, safety, and guest privacy at all times while fostering a calm, professional presence.
• Support Ventana's sustainability initiatives through eco-friendly cleaning methods and waste-reduction practices.
• Contribute to the overall cleanliness and upkeep of resort facilities, ensuring a pristine and inviting environment for guests and colleagues alike.

Benefits

• Annual allotment ofplimentary hotel stays at Hyatt properties worldwide
• Work-life benefits including aplimentary Headspace subscription and tuition reimbursement
• Global family assistance policy with paid time off for birth or adoption, and financial adoption assistance
• Paid Time Off (PTO)
• Medical, Dental, and Vision insurance after 30 days (for full-time colleagues)
• 401(k) withpany match (for full-time colleagues)
• Paid meal breaks
• Complimentary daily meal
• $15 per day gas stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees