Lead Transportation Assistant

Department of Veterans Affairs • North Little Rock, AR

75d • Onsite

About The Position

The Lead Transportation Assistant is responsible for assisting the Eligibility/Travel Supervisor in overseeing the daily activities of clerical staff who determine Veteran eligibility for VA travel reimbursement and assist with arranging transportation for Veterans to and from medical appointments. Develop new models of care that emphasize prevention, improve access and coordination of care; educate and empower patients and their families; enhance the customer experience.

Responsibilities

• Direct oversight of the transportation assistants performing all office functions.
• Distributes workloads equitably among the clerks, checks status of work and makes necessary adjustments.
• Communicates with supervisory staff about any backlogs or unusual problems.
• Responsible for explaining regulate guidelines to beneficiaries for submitting any unauthorized ambulance claims to the VA Medical Center for consideration of payment.
• Assists with the arrangement for all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus, and/or contracted transport services. Corresponds with physician, traveler, social worker or CBOC representative and vendor to determine the most dependable and economical mode of transportation.
• Reviews requests for reimbursement of travel costs for assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization.
• Leads a team of employees performing work at the GS-5/6 level.
• Assures that all appropriate VA forms are used correctly, and regulations followed.

What This Job Offers

• Job Type: Full-time
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees