Lead, Transport Services - Jefferson Hospital - Full Time

Highmark Health•Jefferson Hills, PA

About The Position

GENERAL OVERVIEW: Provide shift leadership for department personnel. Supervises the moving of patients and objects throughout the facility. This position is accountable and has the authority to organize, prioritize, and assign daily patient transport activities to ensure the smooth and efficient flow of patients throughout Jefferson Regional Medical Center. The Team Leader, Transport also observes, monitors, and assists patients waiting in the patient holding area for procedures or for transportation to another area during the evening shift. The Team Leader, Transport transports patients and performs other patient-related clerical, maintenance, and direct care activities as needed. Monitors the use of equipment and supplies. Ensures compliance with regulations, safety, and patient care protocols. Evaluates and contributes to employee performance appraisals. Ensures that all customer service standards and quality standards are met for patients, staff, and public. Covers department positions as needed.

Requirements

Minimum High school diploma/GED
Prior job-related work experience of at least 3 years is required.
Act 34 Criminal Background Clearance Certificate
Act 33 Child Abuse Clearance Certificate
Act 73 FBI Fingerprinting Criminal Background Clearance Certificate
CPR - American Heart Association

Nice To Haves

Experience in a supervisory or team leader position is preferred.

Responsibilities

Covers any department position in the event of call-offs, service needs, and as department operations dictate, etc.
Completes lead person report for shift worked.
Monitors completion of tasks and assignments.
Resolves transportation problems.
Reassigns staff to meet the demand for the department.
Carries Vocera and/or Spectralinke telephone as assigned.
Communicates closely with the Call Center and the Transport Supervisor to ensure service needs for departments, physicians, and patients are being met.
Ensures coverage of all schedules.
Changes schedule accordingly and calls in replacements as needed.
Ensures staff has picked up communication devices.
Resolves problems and service disruptions with a high standard of customer service and patient satisfaction.
Follow up on complaints to ensure effectiveness of issue resolution.
Monitors compliance with standards for Infection Control, OSHA, JACHO, and Department of Health regulations.
Ensure breaks and lunch breaks are adhered to.
Provides input into corrective action, performance evaluations, productivity reports, and training.