Lead, Transformation Program Management - National Tax

About the position

The Tax Transformation Office serves Deloitte Tax, focused on Service Delivery Transformation inclusive of people, process, and technology in order for our Tax Professionals to deliver efficient, high value, quality tax services to our clients. Tax Transformation drives improvements across the full range of Tax market offerings focused on both Tax compliance and advisory services. This is an opportunity to be part of an innovative team within Deloitte Tax that delivers value aligned with the Deloitte brand.

Responsibilities

• Develop and manage project workplans.
• Manage scope and ensure timely delivery of business outcomes.
• Identify and manage risks, issues, and change requests; facilitate formal decision-making.
• Engage with Tax professionals to understand client service pain points, assess opportunities, and deliver process improvements.
• Conduct business process analysis and modeling.
• Apply agile and design thinking techniques to process analysis and design.
• Decompose business requirements into functional requirements.
• Collaborate throughout the technology delivery lifecycle.
• Conduct system testing and facilitate user testing.
• Perform business readiness assessments.
• Prepare and deliver learning materials.
• Plan deployment activities.
• Provide hypercare support.
• Support pilot initiatives.
• Drive adoption through change management and communication.
• Analyze feedback and develop related action plans.
• Decommission legacy systems.

Requirements

• Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate 2-3 days per week.
• Bachelor's degree in business or information technology related field.
• 3+ years of consulting client experience.
• 3+ years' experience leading project management teams, ideally in a professional services environment, with a focus on strategy implementation, business transformation, and project management.
• Demonstrated understanding of standard system development life (SDLC) processes.
• Ability to travel 25%-50% a month, based on project work and phase of the delivery cycle.
• One of the following active accreditations obtained, in process, or willing and able to obtain: Licensed CPA, Licensed Attorney, Enrolled Agent, or Technology Certifications such as Project Management Professional (PMP).

Nice-to-haves

• Experience in digital transformation.
• Smartsheet experience.
• Agile delivery and design thinking experience.
• Business process analysis and design experience.
• End-to-end technology project delivery.
• Training delivery and post-production client facing support experience.
• Strong focus on deployment, adoption and driving change.
• Assist in the development of a tax technology strategy supporting tax compliance and provision platforms to maximize efficiencies and streamline processes.
• Experience in defining delivery standards.
• Working knowledge of data management and metrics.
• Experience in professional environment developing polished presentations, talking points, and content.
• High proficiency in MS Office tools: Project, Visio, PowerPoint, Excel, Word, MS Teams, SharePoint.
• Strong communication skills and a champion of process and technology improvements.
• Demonstrated ability to manage multiple priorities simultaneously while delivering outstanding quality and meeting established deadlines.
• Process-driven thinking.
• Previous Big 4 experience.

Benefits

• Discretionary annual incentive program based on individual and organizational performance.
• Broad range of benefits offered to employees.