Lead Trainer

Victra - Verizon Wireless Premium Retailer

20d

About The Position

Are you an experienced Trainer familiar with a wide variety of training methods and comfortable with conducting engaging training workshops, seminars, and on the floor training in a virtual environment and face to face? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Lead Trainer, you will show, teach, and coach on all operational and training activities in both virtual and face-to-face settings. This includes a partnership with leadership and the Store Support Center. You will deliver standardized trainings that reflect the organization's goals inside of Victra. May assist in the development of training programs aimed at aligning employee performance with organizational goals. A Lead Trainer is passionate about equipping Victra team members with the tools and training necessary for an exciting career path. Embodies our Core Values: Performance, Collaboration, Integrity, Innovation, and Celebration. You will also be excited to be a part of V Nation! You will be a part of a winning culture and fun atmosphere that supports creativity and growth.

Requirements

Bachelor's degree in education, human resources, or relevant field.
3-4 years of work experience in a learning and development, preferably with a training background
Experience writing and supporting training curriculum
Demonstrable analytical, problem-solving, and time management skills
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job, or in-classroom training, e-learning, workshops, simulations, etc.)
Demonstrated ability to provide effective and actionable feedback
Ability to sit and stand for extended periods of time
Travel various up to 50%

Responsibilities

Lead, develop, and motivate our employees throughout the organization to foster an environment of learning and development
Manage the internal delivery of programs and support materials, ensuring that training programs address business objectives and employee needs for both new hire and ongoing performance enhancement training
Assess and advise management on the effectiveness of programs and practices
Participate in project task forces to identify training needs and ensure the effective implementation, communication, and maintenance of programs
Support daily needs of other Trainers, specifically regarding classroom management, learner feedback, and fostering strong field relationships
Contribute to the growth of your peers by providing trainers with direct and actionable feedback
Collect and interpret course and trainer feedback, and debrief this information with Trainers
Work closely with the instructional design team to help build, enhance, and update content based on your facilitation expertise
Conduct audits on existing procedures and policies, suggest and prepare process improvements
Assess and advise Training Manager on the effectiveness of programs and practices
Other job-related duties as assigned