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The Lead Trainer at Crum & Forster will be responsible for designing, developing, and delivering training programs that enhance customer service and operational excellence within the Travel Insured International (TII) division. This role is critical in fostering a culture of continuous improvement and ensuring that employees are equipped with the necessary skills to provide exceptional service. The position requires collaboration with various stakeholders to assess training needs and implement effective learning solutions across multiple formats, including in-person and virtual training.