Lead Case Manager, Transitional Foster Care

Catholic Charities West Michigan•Grand Rapids, MI

15d•$66,300 - $78,000•Onsite

About The Position

The Unaccompanied Children (UC) Transitional Foster Care (TFC) Program Lead Clinician/Lead Case Manager is primarily responsible for overseeing clinical and case management services, trains and supervises clinical and case management staff to ensure adherence with job responsibilities, training, agency expectations, and provide a positive work environment, while effectively maintaining a client caseload. This position is responsible for coordinating case management and safe and timely release services and ensuring that case managers complete relevant training on child welfare topics. This position is also responsible for training and supervising the clinician and case manager staff. This position ensures that child-facing services are provided on-site and in a confidential manner. Are you passionate about discovering new ways to help empower people and make a difference in their lives? If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you. About Catholic Charities West Michigan Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach. CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness. CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

Requirements

Ability to service a different group of clients, to include refugees or other minority families.
Demonstrated leadership skills in alignment with agency and program values, while also exhibiting a team-player attitude.
Ability to communicate clearly, effectively, and concisely, both orally and in writing.
Ability to work independently and exercise good judgment.
Ability to relate to diverse populations and cultures while communicating with clients and the public in a courteous and effective manner.
Adheres to all agency and departmental safety procedures including reporting any unsafe practices, equipment and environment, and take an active role in correcting the unsafe practice, equipment or environmental through proper notification channels.
Ability to work effectively on a multi-disciplinary treatment team.
Ability to build rapport with clients to help them adjust to new life circumstances.
Ability to provide excellent and compassionate customer service.
Ability to work independently and exercise good judgement, and a high level of confidentiality.
Computer and typing skills sufficient to perform essential job functions.
Ability to relate to diverse populations and cultures while communicating with clients and the public in a courteous and effective manner.
This position requires reliable transportation.
Must have a valid driver’s license and good driving record with zero work restrictions.
Must have personal auto insurance as required by law with minimum bodily injury coverage limits of $250,000 per person/$500,000 per incident or $500,000 combined.
Must be willing to work irregular hours including evenings, holidays, and weekends.
This is an on-site role that requires regular, full-time attendance at the office; remote or hybrid work is not available, however, there may be times ad hoc or situational telework is needed.
Successfully pass an annual TB test and document preference to receive or decline Hepatitis immunization.
Documentation of immunity to vaccine preventable diseases or the willingness to receive vaccination or seek an exemption.
Must submit to agency approved background checks.
A master’s or doctorate degree in psychology, social work, counseling, marriage and family counseling, or another relevant behavioral health discipline is required from an accredited program, university, or college where clinical experience is a program requirement.
A minimum of 3 years of progressive employment experience that demonstrates supervisory and case management experience in child and family services is required with minimum of 2 of those years being post-graduate direct service delivery.
A valid and active professional license to provide clinical services in the state where the care provider is located is required.
Valid CPR and First Aid certified upon hire or within 60 days of hire is required.

Nice To Haves

Bilingual Spanish/English fluency is strongly preferred.

Responsibilities

Ensures that c hild-facing services are provided on-site and in a confidential manner.
Conducts weekly supervision meetings with clinician and case manager support staff to ensure adherence to the expected job responsibilities, provide feedback, and lend support.
Provides coverage support for clinician and case manager staff within the program, as needed.
Facilitates training for case support, clinician, and case manager staff related to case management services for client's educational, therapeutic, medical, and legal needs.
Maintains and update the TFC documents and forms, as necessary to ensure continuous compliance.
Creates and implements new staff training for case support, clinician, and case management staff, as needed.
Maintains a caseload in compliance with contract terms and agency expectations.
Participates in client file reviews, as needed.
Attends TFC supervisors team meetings based on relevancy.
Partners with TFC supervisory team in assessing the fidelity of policy.
Implementations of case management and case support teams on an on-going basis.
Provides informal peer-to-peer mentorship to new case managers to include but not limited to providing encouragement, while also promoting positivity, accountability, and modeling professional demeanor.
Oversees the case support, clinician, and case manager staff training completion compliance in accordance with Catholic Charities West Michigan (CCWM), Department of Health and Human Services (DHHS), and the Office of Refugee Resettlement (ORR).
Ensures that the clinician staff complete relevant training on evidence-based practices in mental and behavioral health care delivery.
Effectively promotes the Sanctuary model of care within case management and case support teams.
Attends weekly program meetings to consult on cases, and to review case plan and direction.
Stays up to date on contractual, accreditation, and agency policies and procedures.
Maintains accurate, up-to-ate information on clients in care while meeting ORR and CCWM's documentation and reporting requirements.
Stays abreast of all agency, federal, and state regulatory requirements related to social services.
Drives for agency business.
Performs other special assignments at supervisor’s request.