Lead Teller PAY Starting AT HR+ DOE
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About The Position
As a Lead Teller at North Shore Bank, you will play a crucial role in ensuring the smooth operation of the branch. This position is responsible for coordinating the fixed activities of the branch, performing various office and administrative duties, and resolving customer issues effectively. You will actively cross-sell bank products and services while supporting and demonstrating the customer service standards set by North Shore Bank. In the absence of the Branch Manager, you will take on supervisory responsibilities, ensuring that the branch operates efficiently and effectively. Some Lead Tellers may also serve as Area Lead Tellers, overseeing multiple branch locations and providing support as needed. Your day-to-day responsibilities will include disseminating operational changes and updates to branch personnel in coordination with the Branch Manager, ensuring that all staff are informed and aligned with the bank's policies. You will serve customers in a professional, courteous, and efficient manner, handling all teller functions promptly. Maintaining good customer relations is essential, and you will be expected to answer questions from prospects or customers, directing them to the appropriate employees for more complex inquiries. Additionally, you will handle complex and non-routine inquiries from both tellers and customers regarding bank policies and operating procedures, researching and resolving issues as they arise. This role is vital in upholding the bank's commitment to high-touch service and community support, making it an excellent opportunity for those looking to grow in the banking industry.
