Lead Teller I (41688)

SECURITY FINANCIAL BANK•Eau Claire, WI

2d•Onsite

About The Position

Security Financial Bank (SFB) is seeking a Lead Teller to join our team in Eau Claire. This is an excellent opportunity for an experienced teller ready to take the next step into a leadership role while continuing to deliver exceptional customer service. Why Join Us: At SFB, we don’t just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers: A consistent, daytime schedule A supportive, inclusive culture that recognizes your contributions Paid training and professional development opportunities Tuition support for finance/banking courses and certifications Saturday shift pay differential Comprehensive benefit package Paid volunteer time off & more! Position Summary: As a Lead Teller, you’ll lead the teller team while actively serving customers, ensuring smooth daily operations and a high standard of service. The schedule for this position is Monday-Friday.

Requirements

High school diploma or equivalent required
Previous customer service and cash-handling experience required
Strong communication, problem-solving, and organizational skills
Detail-oriented with a high level of accuracy
Ability to make sound decisions in a fast-paced environment
Positive, professional attitude with a desire to lead a team
Comfortable using computers and learning new systems
Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up
Must be able to grasp and lift up to 40 pounds infrequently
Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts)

Nice To Haves

Prior banking experience strongly preferred
Leadership or mentoring experience preferred

Responsibilities

Provide day-to-day leadership, coaching, and support for teller staff
Assist customers with deposits, withdrawals, and more complex transactions
Troubleshoot and resolve teller balancing, transaction, and customer issues
Assist with hiring, onboarding, and training new teller staff
Support employee development through regular coaching and performance conversations
Create schedules and ensure proper branch coverage
Oversee cash operations, including vault, ATM, and cash recyclers
Order and manage branch cash levels within established limits
Promote and refer bank products and services
Ensure compliance with policies, procedures, and banking regulations
Maintain accurate records for audits and internal controls