Lead Telecommunications Rep

Trinity Health•Maywood, IL

2d•$16 - $23

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Lead Telecommunications Representative and become Loyola Strong! What you’ll do: Reporting to the Manager of Telecommunications, this role is responsible for managing hospital-wide communication systems and supporting daily departmental operations. The incumbent answers and directs incoming, outgoing, operator, and emergency calls; provides computerized answering and paging services for physicians and hospital personnel; and monitors alarm systems, emergency codes, and fire panels to ensure timely response and patient safety. This position ensures appropriate staffing coverage in the absence of the department manager, handles and resolves complaints, maintains accurate on-call schedules, and coordinates communication with security and emergency response teams. The role requires proficiency in communication platforms such as Medicall, Everbridge, Epic, and related systems, as well as the ability to process emergency codes with urgency and accuracy. The ideal candidate demonstrates strong customer service skills, maintains professionalism at all times, supports training of new team members, and adheres to established organizational standards of behavior. Shift flexibility is required. Shift: Monday through Sunday 10:00pm - 6:30am

Requirements

High School Diploma or Equivalent
Two or more years of telecommunications/switchboard experience.
Proficient typing skill

Nice To Haves

Previous experience in a healthcare environment highly desirable.

Responsibilities

Managing hospital-wide communication systems
Supporting daily departmental operations
Answering and directing incoming, outgoing, operator, and emergency calls
Providing computerized answering and paging services for physicians and hospital personnel
Monitoring alarm systems, emergency codes, and fire panels to ensure timely response and patient safety
Ensuring appropriate staffing coverage in the absence of the department manager
Handling and resolving complaints
Maintaining accurate on-call schedules
Coordinating communication with security and emergency response teams
Processing emergency codes with urgency and accuracy
Supporting training of new team members
Adhering to established organizational standards of behavior