Lead Technology Solutions Professional

Humana • Tampa, FL

1d • Hybrid

About The Position

At Humana, a Fortune 50 company, we are committed to health and well-being through personalized care and community engagement. We are looking for a Lead Technology Solutions Professional who can build applications in Salesforce Health Cloud for our rapidly expanding Primary Care business. The goal is to empower our Medicare sales agents who assist seniors in choosing our senior-focused primary care services. This role sits at the intersection of the latest technology and enhancing the health and happiness of our clients, leveraging technical skills to promote healthier lifestyles. As a Lead Technology Solutions professional, you will work directly with Senior Leadership on the Primary Care Growth Team. While your primary focus will be to build Sales applications on Salesforce Health Cloud, you will quickly expand beyond Salesforce, learning new programming paradigms and adopting emerging tools as the software engineering world evolves. Current sales agent tools include managed packages like Blackthorn, BrainShark, and Spiff, while we explore the latest AI technologies to enhance our services. AI tools currently in use include Salesforce Einstein Lead Scoring, Bigtincan's AuthoringAI, RoleplayAI, Coaching AI and InvocaAI for conversational intelligence. The company plans to introduce more AI features going forward to help sales agents keep up with the demands of the fast-growing business.

Requirements

• Bachelor's degree or 4+ years' experience with Salesforce development
• 2+ years of project leadership experience
• 3+ years of Salesforce experience with proficiency in Sales and Health Cloud using Omniscript, Apex, and Flows
• Salesforce Certifications: Sales/Service/Health Cloud, Administrator, Platform Developer, and Omnistudio Consultant
• Experience managing multiple tasks and deadlines with strong attention to detail
• Effective communication skills both verbal and in writing, with the ability to present to senior leaders

Nice To Haves

• Experience with integrating Salesforce with external systems through Mulesoft.
• Full‑stack development experience outside Salesforce (e.g., JavaScript frameworks, backend services, APIs, cloud platforms).
• Certified OmniStudio Developer or Platform Developer II.
• Salesforce expertise in Sharing & Visibility, Deployment Strategies, Platform App Builder, Advanced Administration.
• Health Cloud Accredited Professional.
• Healthcare Industry Certified AI Specialist.
• Certified AI Associate.
• Advanced Administrator.
• Salesforce Certified Associate.

Responsibilities

• Develop Salesforce Health Cloud features using Omniscript, Apex, and Flows.
• Create custom applications, workflows, and automation using Salesforce tools including Omniscript, Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Build user interfaces and integrate Salesforce with external systems like Mulesoft.
• Contribute to full‑stack development beyond Salesforce, including UI frameworks, backend services, APIs, and data integrations.
• Evaluate and adopt new tools, frameworks, languages, and architectural patterns as business and technology needs evolve.
• Work with business analysts, project managers, and end-users to gather requirements and translate them into technical solutions.
• Collaborate with cross-functional teams in sales, marketing, and IT to ensure solutions align with business objectives.
• Provide hands‑on technical leadership, mentoring developers, and setting engineering best practices.
• Ensure application stability, performance, and security through testing and code reviews.
• Troubleshoot production issues, debug complex problems, and provide long‑term system support.
• Promote CI/CD, strong development lifecycle practices, and scalable deployment strategies.
• Create and maintain technical documentation, including architecture designs, solution specifications, and test plans.
• Maintain knowledge transfer (KT) documentation and system configuration records in Azure DevOps (ADO).

Benefits

• medical benefits
• dental benefits
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term disability
• long-term disability
• life insurance
• bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees