Lead Technology Project & Program Manager - Business Transformation

Wolters Kluwer•Waltham, MA

About The Position

Lead Technology Project & Program Manager - Business Transformation Summary This is an exciting opportunity to join a healthcare information technology business in the role of Lead Technology Project & Program Manager - Business Transformation. The Lead Technology Project & Program Manager will work closely with cross-functional business partners to define business needs and produce solutions in support of Health transformation initiatives. He/She must understand and document current state processes, work with business partners to redesign those processes, and ultimately translate them to end-state targets. The Lead Technology Project & Program Manager will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. The Lead Technology Project & Program Manager is an informed leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company.

Requirements

Domain expertise with Lead to Revenue processes in Healthcare, Health IT, or related industry
A minimum of 7 years relevant work experience in IT or related field
A minimum of 5 years experience as an analyst on complex transformational technical projects, performance improvement, and/or operational turnaround programs
Experience with business process redesign and workflow tools (Visio highly desired)
Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment
Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners
Proven ability to influence cross-functional teams without formal authority
Conflict management skills including the ability to work with and resolve conflicting needs and requirements
Ability to analyze data, properly articulate and take proactive action on risks and dependencies
Ability to comprehend and communicate technical concepts
Possess a sense of accountability and pride for delivering on time and on budget with expected quality
Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details
Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports
Ability to learn new concepts/hardware/technologies quickly
Excellent meeting management, presentation, and facilitation skills
Familiarity with Agile and SDLC
Customer focus and service orientation
Bachelor’s degree in computer science, IT or related field

Nice To Haves

Lean Six Sigma Green Belt highly desirable
Experience with NetSuite, Salesforce CRM, and Salesforce CPQ highly desirable
Experience with Change Management methodologies desired

Responsibilities

Engage and lead customers, project teams, and service partners in the development and implementation of specific technology solutions that are aligned with the overall company and Health strategies
Leverage Lead to Revenue expertise to conduct Business Analysis, process redesign, and overall solution design, in collaboration with subject matter experts in relevant business domain areas
Identify, document, and communicate business challenges and needs for use in design and implementation of business solutions
Analyze, model, optimize, and implement business processes and process flows, information and information flows, and business rules
Identify and leverage appropriate technology and applications to quantifiably improve business operations
Effectively manage expectations from business and engage technical teams to drive results
Facilitate project intake and cross-functional prioritization; collaborate with Product Owners to prioritize backlogs for technical implementation, ensuring requirements are implemented in the final product
Work closely with scrum teams in the implementation of system solutions, supporting development and testing as needed
Drive solution adoption by applying effective Change Management principles throughout project lifecycle
Track solution performance to ensure expected outcomes are achieved
Provide system support and training as needed
Performs other duties and responsibilities as required