Lead Technology Business Systems Consultant-ServiceNow

Wells Fargo • Chandler, AZ

248d • Hybrid

About The Position

Wells Fargo is seeking a Lead Technology Business Systems Consultant supporting the Service Asset and Configuration Management (SACM) Data Quality team governing the Configuration Management Database (CMDB) and Asset Management Database (AMDB). In this role, you will execute and/or oversee all the SACM Data Quality controls to ensure they are executed with precision and ensure evidence is always stored in appropriate repositories. You will ensure all SACM Data Quality ServiceNow scripted audits and desired state audits are identified and executing in accordance with the CMDB Logical Data Model. Additionally, you will oversee the creation of all SACM Data Quality stories related to ServiceNow scripted audits and desired state audits, execute testing and conduct validation of those efforts. You will also oversee the creation and maintenance of team procedures and processes around SACM Data Quality and Hardware State governance and ensure the team is executing those procedures on a daily basis. Investigating root causes of Data Quality issues and supporting the team in developing partnerships with teams across technology to address Data Quality issues will be part of your responsibilities. You will develop and maintain collaborative partnerships across SACM teams and technology groups centered around Data Quality root cause analysis and resolution. Supporting escalations for the team when Data Quality resolutions are delayed, eliminating roadblocks, and holding appropriate parties accountable for execution will also be required. You will represent the SACM Data Quality function and present at governance council meetings, lead the collection of evidence for control evaluations and audit requests of the SACM Data Quality functions for compliance with current procedures, and ensure corrective action is carried out. Providing mentorship, collaboration, support, and guidance to the SACM Data Quality team across all functions to drive improvements and results is essential. You will analyze data to draw data-driven recommendations in complex and multifaceted situations requiring solid understanding of the CMDB and AMDB Logical Data Model and associated Configuration Item (CI) types. Lastly, you will be responsible for the creation and maintenance of SACM Data Quality related knowledge articles to ensure information is always current and clear.