Lead Technician

Conduent

2d • $21 - $27 • Onsite

About The Position

Pay is $21.23 - $26.54, which may be below your state's minimum wage. Please take this into consideration when applying. The Lead Technician directs System Technicians for day-to-day work, including scheduling, work assignments, priority setting, and problem resolution for component-level corrective maintenance on components from Ticket Vending Machines (TVMs), Ticket Office machines (TOMs), Gates, and Validators. Responsibilities Act independently to determine methods and procedures for new assignments. Responsible for spares management, including replenishment. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures and contributes to developing concepts and techniques. Interacts with the Customer and Vendors to resolve outages, failures, coordinate changes and updates. Acts as a facilitator and team leader. Completes complex tasks in practical ways. Provides technical on-site maintenance and support for new and existing systems. Receives little instruction on day-to-day work and general instructions on new assignments. Works on problems of diverse scope where data analysis requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. This job may include any aspect of field support and is not limited to system hardware and software. Perform component and board-level maintenance of all TVMs, TOMs, Gates, and Validators components. Perform required corrective maintenance, document all activities on the computer using various programs, assume responsibilities for maintaining Shop Inventory, use computer skills to include MS Word & Excel, and perform Light administrative duties (Entering Service Report data).

Requirements

• Hold a High School Diploma
• Have electrical/mechanical troubleshooting skills
• Possess customer service skills
• Demonstrate mechanical skills
• Have reliable transportation and a valid driver’s license
• Can work 5:30 AM-02:30 PM or 01:30 PM-09:30 PM shifts
• Able to be on call for weekend work

Responsibilities

• Directs System Technicians for day-to-day work, including scheduling, work assignments, priority setting, and problem resolution for component-level corrective maintenance on components from Ticket Vending Machines (TVMs), Ticket Office machines (TOMs), Gates, and Validators.
• Act independently to determine methods and procedures for new assignments.
• Responsible for spares management, including replenishment.
• Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
• Makes recommendations for new procedures and contributes to developing concepts and techniques.
• Interacts with the Customer and Vendors to resolve outages, failures, coordinate changes and updates.
• Acts as a facilitator and team leader.
• Completes complex tasks in practical ways.
• Provides technical on-site maintenance and support for new and existing systems.
• Works on problems of diverse scope where data analysis requires evaluation of identifiable factors.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Perform component and board-level maintenance of all TVMs, TOMs, Gates, and Validators components.
• Perform required corrective maintenance, document all activities on the computer using various programs, assume responsibilities for maintaining Shop Inventory, use computer skills to include MS Word & Excel, and perform Light administrative duties (Entering Service Report data).

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees