Lead Technician Fire and Water Damage Restoration

Metairie-posted 3 days ago
Full-time • Mid Level
Metairie, LA
251-500 employees
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The Lead Technician at ServiceMaster Elite Restore works with the Project Manager to oversee restoration projects, ensuring high-quality service delivery and customer satisfaction. This role involves leading a team of technicians, managing project timelines, and maintaining compliance with safety and industry standards.

  • Project Management: Helps Project Manager with restoration projects from start to finish, including assessment, planning, and execution. Ensure projects are completed on time and within budget.
  • Team Leadership: Supervise and mentor a team of technicians, providing guidance and training to enhance skills and performance.
  • Communication: Serve as the primary point of contact to the Project Manager, addressing inquiries and providing updates on project status.
  • Technical Expertise: Perform restoration and mitigation tasks, including water damage restoration, fire damage cleanup, mold remediation, and other related services.
  • Quality Control: Work alongside the Project Manager to ensure all work meets company standards and industry regulations. Conduct inspections to verify the quality of work performed.
  • Inventory Management: Manage inventory of equipment and supplies, ensuring all necessary materials are on hand for projects.
  • Safety Compliance: Enforce safety protocols and ensure that all team members adhere to safety regulations and practices.
  • Reporting: Maintain accurate records of project progress, materials used, and any issues encountered. Provide regular updates to management.
  • High school diploma or equivalent; additional technical training or certifications in restoration or a related field is preferred.
  • Proven experience in restoration services, with a minimum of two years in a supervisory role.
  • Strong knowledge of restoration techniques and equipment.
  • Excellent leadership and communication skills.
  • Ability to manage multiple projects simultaneously and work under pressure.
  • Valid driver’s license and clean driving record.
  • [Optional: Certifications such as IICRC, WRT, or similar are a plus.
  • Willingness to work in various environments, including residential and commercial properties.
  • Ability to lift heavy objects and perform physical tasks.
  • Availability for on-call work as needed.
  • Certifications such as IICRC, WRT, or similar are a plus.
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Competitive salary and performance-based incentives.
  • Comprehensive health benefits.
  • Opportunities for professional development and certification.
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