Lead Technician

Panorama Eye Care LLC•Lakewood, CO

2h•$30 - $33•Onsite

About The Position

The Technician Lead is responsible for leading the assigned Provider’s clinic/specialty clinic on a day-to-day basis and works directly with the Clinical Operations Manager for that site. In this role the Lead Technician will be assigned to assist one, or more, specific physician(s), and may be assigned as the Lead Technician of a specific site at any time. Assignment to provider(s)/site as Lead Technician is at the discretion of the site’s Clinical Operations Manager and is subject to change.

Requirements

Maintain COA, COT or COMT
Knowledge if the clinic's computerized EHR program is required.
Knowledge of coding and billing in a medical setting.
Ability to be on your feet for long periods of time.
Ability to lift up to 25 pounds.
Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort.
Ability to perform extended use of phones and computer terminals, as well as diagnostic equipment without pain or discomfort.

Responsibilities

Complete competency in all areas of Ophthalmic Technician Job Description
Coordinate with Patient Services Coordinator and Lead Patient Services Coordinator in the facilitation of clinic administrative support functions.
Openly support and consistently communicate the mission of the organization and assist with staff training and cross coverage for the clinical department.
Able to work up and scribe proficiently in the assigned clinic/specialty
Coordination with PSC on administrative travel needs for assigned provider(s) relative to the satellite clinic to which they will be travelling.
Able to meet and maintain work up timing benchmarks for clinical efficiency.
Responsible for monitoring and adjusting the clinic flow to ensure operational efficiency.
Provide accurate patient education
Will assist the clinic staff in minor procedures as needed
Serve as the patient advocate to ensure optimal patient care
Interface with patients and their families to ensure care is consistent with their expectations
Serve as a role model to staff by responding positively to change while supporting colleagues throughout the change process; gives and welcomes feedback
Ability to perform as a team leader when assigned, creating a collaborative and respectful team environment and maximizing positive workflow
Ability to remain calm in stressful situations and/or when working with a difficult patient
Strong interpersonal skills to communicate effectively with patients, families, physicians and staff to facilitate the achievement of high levels of customer service
Act as facilitator for site’s Clinical Operations Manager in regards to patient concerns or complaints
Promote clinical flow and technologies to on sight visitors
Acts as the subject matter expert of Ophthalmology and has the ability to engage in new technology and current practices to meet the changing needs of the ophthalmic surgical patient.
Other Duties as assigned.