Lead Technician

RTX•Everett, WA

1d•Onsite

About The Position

As a Lead Technician, you will perform advanced service activities associated with installing, maintaining, troubleshooting, and servicing Collins Aerospace Interior seating products at aircraft manufacturing facilities and customer sites. Serving as a technical resource for complex installations and field issues, providing limited technical leadership to lower-grade technicians, and interfacing closely with engineering, quality, and customers to ensure successful product performance and customer satisfaction.

Requirements

Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 8 years relevant experience.

Nice To Haves

Demonstrated ability to read, analyze, and interpret technical manuals, engineering drawings, professional journals, procedures, and governmental regulations; ability to write clear technical reports, business correspondence, and procedural documentation.
Ability to effectively present technical information and recommendations to customers, engineering, quality, and management audiences.
Strong problem-solving skills with the ability to define complex issues, collect and analyze data, establish facts, and draw sound conclusions; ability to interpret a wide variety of technical instructions in mathematical, schematic, and diagrammatic form.
Proven ability to work independently with minimal supervision while managing multiple priorities in a dynamic field environment.

Responsibilities

Provides advanced technical support to customers in resolving complex problems encountered during installation, operation, and maintenance of company products; independently consults with customers regarding pre- and post-installation issues, including detailed equipment interface requirements.
Acts as a primary technical point of contact on assigned projects or sites; may lead or coordinate on-site activities for small teams of Field Support technicians.
Reviews installation plans, drawings, and customer configurations to identify potential risks or conflicts prior to installation and recommends corrective actions.
Troubleshoots, diagnoses, and resolves complex system, equipment, and interface issues during installations and in-service operations.
Performs and oversees preventive maintenance, product modifications, service bulletins, and field changes to installed equipment as required.
Leads or provides expert support for equipment and system acceptance testing following installation, including documentation of results and resolution of discrepancies.
Uses applicable drawings, specifications, tooling, and test equipment to diagnose problems and verify corrective actions.
Ensures all required technical, quality, and regulatory documentation is accurate, complete, and submitted in accordance with company and customer requirements; ensures systems and daily work plans (Velocity/CMES, WUCs) are maintained and reflect current status.
Works closely with Engineering to identify and resolve design, installation, or performance issues; provides detailed field feedback, supports root cause analysis, and participates in field trials or product evaluations as required.
Mentors and provides guidance to less experienced technicians, including best practices, troubleshooting techniques, and proper documentation standards.
Supports extended domestic and international travel to customer sites as needed, including acting as a site lead or fill-in for other Field Support personnel.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.