Lead Technician - Security

Bosch Building Technologies LLC•Austin, TX

18d

About The Position

This Lead Technician position will collaborate with the Project Team to schedule and dispatch to customer sites for install, break/fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed. Strong communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience. Collaboration with the Client Services Team is vital and critical to the success of this position.

Requirements

6+ years of work experience as a service technician as a security integrator with manufacturer certifications
Industry experience working with access control, intrusion and CCTV
Valid US drivers license with acceptable record
Ability to pass pre-employment screening
Ability to troubleshoot electronic systems and find solutions
Ability to use sound judgment and perform under pressure
Ability to operate as part of a team
Good troubleshooting skills, exceptional customer service
Great written and verbal communication
Positive attitude

Nice To Haves

Video Surveillance: Avigilon, Hanwha, Genetec, Milestone, Exacq, Honeywell, Bosch, Axis
Access Control: LenelS2, AMAG, Avigilon, Genetec, Honeywell, Open Path, Lenel, RS2, Software House, Hirsch
Intrusion: DMP, Honeywell, Bosch
Intercom: Aiphone, Viking
Engineering or estimating skills
Knowledge of how to program systems

Responsibilities

Coordinate equipment & company vehicle resources as required to effectively manage projects
Review, modify and red line job documentation for assigned projects when applicable
Perform work in a professional manner and in accordance with company established best practices
Maintain a professional appearance and attitude
Maintain a clean and orderly job site
Adhere to all applicable safety rules and regulations
Review materials options and verify count accuracy
Facilitate the delivery of staged materials to the job site
Communicate & coordinate with the PMO Team regarding schedule, open items, & job status
Communicate with the PMO Team on the needed job components and materials
Commissioning of trade specific systems including, but not limited to:
Device & cable testing
System functionality testing
System settings/configurations
Firmware updates
User acceptance testing
System documentation
Occasional light travel may be required
Other Duties As Assigned